Job Summary

The Senior IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.

Essential Functions

Principal Duties and Responsibilities

• Under the direction of the IT Operations Director or IT Operation Manager(s), performs routine assignments in the advanced level of the Lead IT Analyst job band

• Facilitate cross-functional governance to ensure all aspects of the IT Data Center portfolio are included in long term planning and prioritization.

• Provide the organization with visibility into the long-term roadmap for functional and technical changes to the portfolio.

• Ensure all Business Analysts are aligned on expectations for the quality and thoroughness of deliverables; review the work of less experienced Business Analysts and ensure consistency across the portfolio

• Work closely with IT Infrastructure Architects, IT Application, IT Office of the CIO, and business unit professionals, project managers and other areas of NiSource, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services

• Help drive resolution of operational and service-based issues in the Data Center, reviewing, analyzing, and reporting on Service Provider operations, as directed by the Director of IT Operations reporting related to Service Provider performance

• Work closely with NiSource project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality)

• Gather Data Center data on spending patterns for analysis and reporting.

• Provide information on spending for company cost allocation and metric reporting.

• Gather data on Data Center day-to-day operational execution of services and equipment delivery for analysis and reporting

• Review monthly/annual forecast of expenses for the IT Budget, and analyzes and report variances to budget

• Facilitate audits of processes related to Data Center.

Required Qualifications For Position

• Bachelor's Degree Information technology, computer science, or a related business discipline, or equivalent work experience.

• 4+ years of experience in medium-to-large Data Center operations

• 2+ years of experience working closely with service providers and delegating operational activities to them, as directed by the manager

• Knowledge of IT infrastructure components, trends, and best practices

• Solid skills with enterprise-class servers, operating systems and productivity software

• Effective written and verbal communication skills

• A customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions. Medium

• A growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback. High

• Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and act in a fast-paced environment. High

• Ability to collaborate with business partners and service providers in a matrix organization. High

• Technology Domain awareness Medium

• Ability to operate in a metrics-based management environment with a continuous improvement mindset. Medium

• Foundational understanding of contracts Medium

• Proficiency in the Microsoft Office suite High

Preferred Additional Qualifications for Position

• 1-3 years Related experience in the utility industry

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$91,000.00 - $136,600.00

Posting Start Date:

2024-09-16

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.