Fulfillment and Archive Services (FAS) is a major product within Consumer and Community Banking, offering enterprise solutions for customer communications, electronic document processing, and archival in 56 countries. The Product Delivery role, a key point of contact for clients, involves understanding client needs, developing service descriptions, and ensuring commitments are communicated. This role is perfect for team members with strong client skills, business analysis experience, and a desire to grow in a Product and Agile environment.

As a Senior Product Delivery Associate-F&AS Model Office within the Fulfillment and Archive Services (FAS) team, you will be the primary point of contact with clients, understanding their requests for FAS product services, and developing a high-level description and estimate of the request using Agile and FAS standards. You will have the opportunity to engage other resources to research and clarify requests, participate in capacity planning, and ensure quarterly commitments are communicated to clients. This role provides an excellent opportunity to develop a deep understanding of the business and contribute to its growth and success.

Job Responsibilities

• Manage requests for FAS services from engagement, through high level definition, estimation, to ready for Agile team engagement.

• Address client and product concerns, escalations, and blockers to ensure requests meet quality standards and proper prioritization.

• Develop deep relationship with Area Product Owners to understand their services and current backlog and capacity of their Agile teams.

• Engage with architects and product experts to address client requests.

• Communicate and document status of client requests utilizing JIRA and standard reporting.

Required Qualifications, capabilities and skills

• 2+ years' experience or equivalent expertise with Products & Agile Methodology

• Demonstrated ability to transform and align business requests to product requirements and services.

• Strong client service skills including follow-up, running meetings and engaging resources as needed to be successful.

• Collaborative and Service Oriented; Shows initiative through problem identification, ownership and resolution.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans