JOB REQUIREMENTS: Apply Description For over a century, American Packaging Corporation (APC) has been a leading flexible packaging converter for customers throughout North America. We nurture our employees by providing competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs. These are just a few reasons why we were named a \"Best of the Best\" in the Best Workplaces in the Americas awards for 12 years in a row. APC\'s longstanding success is fueled from the inside out, and we consistently seek to improve our internal operations to propel that success into the future. SUMMARY: Directs and coordinates customer service activities for the Assigned COE. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Manage Customer Service team Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees Communicating job expectations Planning, monitoring and reviewing job contributions Enforcing policies and procedures Manage customer service issues, including terms of sale. Monitors inventory so aged material can be shipped or pre-billed Provides input for Customer Service Representative performance reviews. Manages Expedited freight Solve problems, analyze situations/behaviors and prioritize responsibilities. Handle complex and escalated customer service issues and follows through to resolution Improving customer service experience, created engaged customers and facilitate organic growth Corresponds with company sales force as needed to address customer issues. Provides training for the Customer Service Representative Positions and updates training documents as appropriate. Contacts other departments and locations within the organization to obtain and provide information. Prepares reports as per customer needs and requests. Monitor accuracy of reporting and data base information Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Identify and implement systems/processes improvements that provide best business practices as it relates to customer order entry, order pricing and inventory reporting. Improves customer service quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, implementing change as a result Any other assigned responsibilities. Requirements QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable... For full info follow application link. Allqualifiedapplicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E92EC925B1204A51