Lutron Electronics Company, Inc Customer Service Specialist US-PA-Coopersburg Job ID: 2024-4057 Type: Regular Full-Time # of Openings: 1 Category: Customer Service Corporate Headquarters Overview

Lutron has an immediate opening on our CommercialCustomer Service Teamat our Global Headquarters located in Coopersburg PA. At Lutron, our number one principle is to take care of our customers with superior goods and services. As a member of Lutrons service organization, you act as the voice of our company and will be trusted to exercise good judgement to deliver superior customer service. We are looking for self-starters who want to stretch and develop their customer service skills through meaningful customer interactions.

This role offers an excellent opportunity to learn about Lutron's commercially quoted business/large projects teams and includes collaborating with different internal and external customers in the commercial organization like project managers, rep agencies, and end users. You will have the opportunity to build relationships and make a long-lasting positive impact on Lutron's commercial business.

Responsibilities In this position, you will be responsible for: * Interacting with commercial project managers PM's, quotes teams, commercial reps and onsite service techs to provide support on high profile commercial jobs from quote to delivery * Assisting commercial end users in obtaining replacement commercial parts onsite in a timely manner * Working with internal departments to ensure we are meeting our customers' needs and communicating priority jobs appropriately * Managing holds, ship dates, returns, and parts requests What's your impact: * Your passion for excellence and ability to communicate complex issues in a concise and clear way will leave each customer with the feeling of exceptional service * You will be essential to building relationships with new customers as well as retaining existing ones * You will help to grow and expand our company by promoting customer retention and sales of new products Qualifications

How you know you're qualified: *

You have an Associates degree or Bachelors degree

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Minimim 2.8 cumulative GPA

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Minimum 2 or more years of customer facing experience

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Must be located within commutable distance of Coopersburg, PA to accommodate in-office schedule

Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com - http://www.lutron.com/.

Lutron Electronics is an Equal Opportunity -- Affirmative Action -- Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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