Position: Server Assistant

Reports to: F&B Managers

Essential Functions:

Server assistants, who are also called assistant servers, are associates who help hosts and servers in restaurants and events and are an integral part of our F&B staff. The job of a server assistant involves all duties in support of service staff and guest satisfaction.

Essential Job Functions

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Clean off all plates and glassware from tables that have departed, taking all dishware to the dish area for cleaning.

• Making sure all tables and chairs are cleaned, including the floor area around the tables and chairs.

• Keeping the dining rooms interiors clean, safe, and inviting for guests and employees

• Re-set tables, by closely following dining room, and meal period standards.

• Delivering food and beverage orders to guest

• Setting up & breaking down dining rooms & buffets for banquet events

• Passing Hors ‘oeuvres, serving food, clearing plates, for banquet events

• Keeping all work areas clean & organized, re-stocking service stands.

• General restaurant cleaning including sweeping, moping, and polishing stainless.

• Making sure the beverage stations are full (coffee, tea, water, etc.)

• Emptying trash, bringing clean glassware to the bar area

• Folding napkins, polishing silver, and glassware

• Addresses complaints promptly in a courteous manner and notifies leadership of any issues.

• Provides prompt and courteous service and is cordial to all team members and guests.

• Completes all other tasks and duties as assigned.

• Ensure compliance with standards of operation and standards of service at all times throughout hotel.

• Ensure that all front and back of house areas are maintained in a neat, clean and orderly fashion.

• Contribute regularly with service improvements to maintain and improve performance.

• Participate and contribute to the ongoing training requirements.

• Comply with all health, safety, and hygiene standards and policies

Education: High school diploma or general education degree (GED

Required Experience:

The person in this position needs to:

• Minimum 16 years of age.

• Excellent organizational skills.

• Detail oriented with ability to prioritize tasks.

• Reliably commute or plan to relocate before starting work.

Knowledge, Skills, & Abilities

• Knowledge of various dietary restrictions

• Ability to accurately describe, recommend and serve food and beverages of the world.

• A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.

• Maintain professional presentation (must adhere to company and department dress code)

• Ability to think clearly in a fast-paced work environment.

• Outstanding guest service skills

• Ability to clearly communicate both verbally and in writing.

Physical Requirements:

These physical requirements for this position may be accomplished with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 40 pounds. The employee will also frequently ascend and descend stairs when moving between the dining rooms and the storage areas. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor beverage and food quality and quantity.

Work Conditions: The position will be required to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.