REQUIREMENTS: * High school diploma/GED required. * Requires CPR certification within 90 days of hire. * One year of experience in customer service or reception, preferably in a dental office setting. * Knowledge of medical/dental terminology and organizational services. * Knowledge of administrative processes, procedures, claims processing, and preparing patient charts. * Ability to use spreadsheets and word processing software. * Ability to elicit appropriate information to route calls to the appropriate person. * Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls. * Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software. * Ability to maintain a high level of confidentiality * Ability to type a minimum of 55 WPM and operate a 10-key calculator by touch. * This is a Safety Sensitive Position as defined in the Alcohol & Drug Policy. * This position is subject to pre-employment drug testing. * This is a covered position which requires background check that includes fingerprinting. JOB DUTIES: * Knowledge of staff responsibilities to accurately direct callers. * Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries. * Confirm patient eligibility for dental insurance coverage. * Optimizes patients\' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments. * Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed. * Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas. * Facilitates patient flow and communicates delays with patients and clinical staff. * Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality. * Explains financial requirements to the patients or responsible parties and collects copays as required. * Responsible for keeping the reception and patient waiting areas, and office files clean and organized. * Monitors medical office supplies and inventory needs, places orders and oversees office equipment. * Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients\' late arrival; rescheduling or moving late arriving patients when necessary. \' Protects patients\' rights by maintaining confidentiality of personal and financial information per HIPAA regulations. \' Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments. HOURS: Full time - Days PAY: Starting at \$18.93 / hour WORKSITE: Coos Bay, Oregon