Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .

Under operational direction, provides administrative support to the Director of Student Account Services. Provides a high level of quality customer service to all students, parents and external departments. Maintain relationships with vendors and expedites payments to same. Reports directly to Associate Director, Student Account Services – Customer Service.

• Learn the PeopleSoft Student Financials Module

• Provide students with financial information to assist them with their financial registration

• Provide assistance and resolution to customer disputes

• Must apply professional judgment responsibly when judgment deviates from established policies and procedures

• Be a team player and work with all OSAS staff members to ensure efficiency in all areas of the operation

• Provide customer service via telephone, e-mail and walk-in traffic

• Manage the process of reproducing IRS Form 1098-T for students and parents upon request

• Other projects as assigned

• Recruit, hire, train and supervise student employees

• Manage daily office functions including ordering supplies, processing AP, Workday, check requisitions & purchase orders

• Submit payments for University PO Boxes and postage meter in Check Distribution

• Coordinate procurement activities with vendors and maintenance needs with facilities & telecommunications

QUALIFICATIONS

Bachelor’s degree in Business, Management or a related field.

One (1) year experience in a financial and customer service related position

• Must possess critical thinking skills, exceptional analytical and problem solving abilities

• Excellent verbal, written, organizational and presentation skills

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A6