This Position is for a Technical Trainer with a remote work location in Jackson, MS.

Job Description

Looking for a dynamic individual with a combination of traits to conduct hands-on learning classroom instruction for mobile video technologies. In this role you will be responsible for supporting on-going technical/end-user training activities within Worldwide Education, with added focus on the user experience, customer workflows, and quality of the training.

This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to technicians to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using customer product hardware, software and applications, documentation, and minimal slide content.

Responsibilities include but are not limited to:

Primarily responsible for the delivery of classroom technical training on Mobile Video technologies to external customers and occasionally internal employees

Responsible for the delivery of virtual instructor-led technical training on mobile video technologies to external customers and occasionally internal employees

Technical training primarily held at customer locations and occasionally facilitated virtually

Travel to other Motorola Solutions facilities or customer locations based on business need with an estimate of up to 75% travel

Teach and instruct agency customers/end users and staff on the use and operating methods of complex software products and services

Present training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.

Compile comprehensive training and technical documents, and course material for new and existing products or services

Measure knowledge transfer and training effectiveness

Monitor customer satisfaction through surveys and customer/rep feedback

Regularly interact and build strong relationships with Public Safety/First Responder customers and internal product/solution teams to further enhance current and future training strategies

Collaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI and Worldwide Education services strategies

Ensure timely updates to the course curricula to reflect changes in product design and market demands

Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy

Travel requirements: up to 75%, with domestic and occasional international travel requirements to meet business needs

You will have the opportunity to:

Improve the customer experience for education, products, and services

Meaningfully impact the company's short-term and long-term success

Grow and expand your role

Learn different aspects of products and services, including infrastructure, software applications, devices, and services

Contribute to a forward thinking and inspiring organization, and help to drive and expand the customer training workforce of the future

To be successful, you will need:

3+ years of technical training experience with a desired focus in public safety communication systems, solutions, and applications

Demonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationships

Exhibit strong communication skills, interpersonal skills, project management, and time management

Proven experience driving significant improvements with a team and business

Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth

Understand and explain the concept and facets of End to End solutions to students in vary ng job functions

Willing and able to travel (Up to 75%)

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Desired Skills:

4+ years of prior Information Technology (IT) and/or training experience

1+ years of law enforcement/public safety experience

1+ years of body camera and/or in-car camera (Mobile Video) experience

Basic Requirements

Bachelor's degree and 1+ years of technical presentation/teaching experience

OR 3+ years of technical presentation/teaching experience

1+ years Information Technology (IT) or technical experience

Must be able to obtain background clearance as required by government customer

Travel Requirements

50-75%

Relocation Provided - None

Position Type - Experienced

Referral Payment Plan - No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.