+-----------------------------------------------------------------------+ | - The Retail Service Specialist will support the Store Manager and | | Assistant Managers in areas of sales, customer service, store | | appearance, and store operations. | | - This position will also assume shift management responsibilities | | in the absence of Assistant or Store Manager. | | | | ESSENTIAL JOB FUNCTIONS | | | | - Lead store team members in providing excellent customer service | | to retail and professional customers. | | - Supervise the customer service levels on the retail showroom to | | include team member execution on customer service programs | | (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, | | etc) | | - Ensure telephone is answered according to company policy. | | - Ensure all buy online/ship to store, hub and store to store | | transfers, and DC add orders are processed in a timely manner and | | customers are contacted upon shipment arrivals as needed. | | - Ensure special orders and outside purchases are handled | | efficiently and according to procedure, utilizing electronic | | outside purchase order ledger. | | - Ensure retail customer returns and exchanges are processed in an | | efficient and friendly manner, refunds are issued accurately | | using the correct payment methods, and returned merchandise is | | processed or staged in the returns area correctly. | | - Ensure all merchandise, including core charges and warranties, | | are invoiced before product leaves the store. | | - Ensure that Zipline messages are communicated and Image Maker and | | merchandising tasks are delegated and completed as assigned. | | - Ensure team members are adhering to the posted work schedule, | | changes/deviations are being approved by a member of management, | | and team members are clocking in/out according to company policy. | | - Perform all store opening/closing duties, including performing | | day end procedures, verifying/securing money/deposits according | | to company policy, preparing bank deposits as needed, ensuring | | all night security lights are on, locking doors and securing | | building, arming/disarming security alarms, and | | checking/securing/locking delivery vehicle(s) parked in secure | | designated area. | | - All other duties as assigned. | | | | {=html} | | | | | | | | O'Reilly Auto Parts is an equal opportunity employer. Hiring | | decisions are administered without regard to race, color, creed, | | religion, sex, pregnancy, sexual orientation, gender identity, age, | | national origin, ancestry, citizenship status, disability, veteran | | status, genetic information, or any other basis protected by | | applicable federal, state or local law. | | | | Reasonable Accommodations: Qual fied individuals with known | | disabilities may be entitled to reasonable accommodation under the | | Americans with Disabilities Act and certain state or local laws. | | | | Compensation based on experience. | +-----------------------------------------------------------------------+