Minimum/Required Qualifications A Bachelor\'s degree in a field related to the work OR HR Professional Certificate from an accredited college/university or professional association and 2 years recent relevant experience directly related to the position OR Four years of recent relevant experience directly related to the position. Strong customer service, interpersonal and active listening skills to effectively communicate across cultural boundaries and with diverse groups of clients with unique needs. Demonstrated ability to recognize the unique needs of diverse groups of customers and provide high-quality, timely, customer-oriented services in a high-volume work environment. Demonstrated ability to foster an inclusive environment for all employees in the university community by recognizing unique and diverse needs, promoting equitable access to resources, and supporting employees from different backgrounds in accessing benefits and services. Good time management and organizational skills. User-level experience with following software: Windows-based software experience Microsoft Office applications: Word, Excel. Position Duties 35% TECHNICAL SUPPORT AND HUMAN RESOURCES DATA MANAGEMENT 30% Benefits Assistance and Benefits Oversight 20% BENEFITS RELATED DOCUMENTS: 10% COLLECTIVE BARGAINING 5% ADMINISTRATIVE SUPPORT See posting for complete list of duties and qualifications. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.