Help Desk Specialist II

Cottage Grove, WI (http://maps.google.com/maps?q=Cottage+Grove+WI+USA+53527) • IT

Apply

Job Type

Full-time

Description

Position Overview:

Under the direction of the IT Manager, this position supports the day to day IT infrastructure for the company. Duties include providing ongoing support for all end user systems including PC’s, Mac’s, mobile devices, as well any related end user software. Additional areas of responsibility include the phone system and call center software.

Responsibilities:

Infrastructure

· Support daily IT operations through the IT Helpdesk

· Responsible for adds, moves and changes throughout the IT ecosystem

· Troubleshoot end user hardware and software issues

· Escalate issues to proper levels as needed

Work Practices:

· All paperwork filled out completely and accurately

· Keep your work environment clean and organized

· Be on time according to schedule

· Complete tasks as assigned

Communication/Teamwork:

· Contribute to our company culture by bringing positive energy to the workplace

· Represent Johnson Health Tech NA in a positive manner when working external customers

· Build strong working relationships and operate with integrity

Marginal Job Functions:

· Other projects as needed

Requirements

Education:

· Minimum high school education or equivalent required

· The ideal candidate is interested in pursuing a career in IT

Experience:

· No relevant IT experience required

· Basic knowledge of troubleshooting computers and technology required

Other Requirements:

· Strong computer skills

· Attention to detail

· Ability to remain focused and organized

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Product discounts

· Wellness programs

EOE/M/W/Vet/Disability

#ZR