Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

•

Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.

•

Performs daily and monthly close out procedures for internal controls and cash balancing.

•

Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.

•

Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.

•

Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.

•

Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.

•

Perform accurate charge entry.

•

Complies with all organizational policies regarding ethical business practices.

•

As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.

•

Schedules appointments, gathers demographic and insurance information and enters into the practice management system.

•

Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.

•

Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.

•

Completes assigned goals.

Requirements, Preferences andExperience

Minimum: One (1) year of experience in a physician practice or clinic.

Education

Preferred: Collegiate or medical trade completion. Associates Degree

Training:

Minimum: Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.

Special Skills

Minimum: Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries

• Paid vacation/time off

• Continuing education opportunities

• Generous retirement plan

• Health insurance, including dental and vision

• Sick leave

• Service awards

• Free parking

• Short-term disability

• Life insurance

• Health care and dependent care spending accounts

• Education assistance/continuing education

• Employee referral program

Job Summary:

Position: 19337 - Coordinator-Customer Service II

Facility: BMH - Tipton Hospital

Department: TC Infusion Baptist Cancer Center

Category: Administrative Non Clinical Support

Type: Non Clinical

Work Type: Full Time

Work Schedule: Days

Location: US:TN:Covington REQNUMBER: 23789