Order Management Specialist

Cromwell/Shelton, CT

Onsite

Are you detail-oriented and passionate about delivering exceptional value? As a Sales Planning Specialist, you'll be at the heart of our sales operations, ensuring every customer order is processed accurately and efficiently. This role offers a unique blend of responsibilities, from verifying and resolving order discrepancies to collaborating with both external clients and internal teams. You'll play a crucial part in meeting customer expectations and driving our company's success. You'll face challenges that require quick thinking and effective communication, ensuring that every order is flawlessly executed. Join us and be a key player in a team that values precision, proactive solutions, and outstanding service.

i-Health is a global consumer health and wellness company. We develop, market, and distribute branded products that support Digestive and women’s health and wellness. We believe in best-in-class formulations and rely on strong science to support our brands. Our portfolio of life-changing products help over 10 million people every year with their Digestive, urinary, vaginal and hormonal health needs. Discover more at https://dsmihealth.com/

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Responsibilities:

• Ensure international/domestic customer orders, (EDI/Email), are processed accurately and in a timely manner to meet customer delivery requirements and to maintain highest possible customer scorecard rating for OTIF

• Verify order information, including pricing, item quantities, out of stocks, item codes, case pack and shipping details

• Resolve any order discrepancies or issues with customers or internal teams

• Coordinate with the Fulfilment Center and Finance teams to ensure monthly gross target is met

• Maintain/ensure accurate and up-to-date records of orders and customer information

• Provide exceptional customer service to address customer inquiries and concerns

  We bring:

• Empowerment to make meaningful contributions while upholding ethical standards.

• Recognition and celebration of your efforts and accomplishments.

• Opportunities for growth and advancement for those who embrace innovation and take initiative.

• Collaboration with experts in health, nutrition, and beauty to drive progress.

• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.

• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.

  You bring:

• Bachelor’s degree preferred

• SAP experience

• Ability to handle multiple priorities

• Strong attention to detail and accuracy

• Excellent communication and interpersonal skills

• Ability to work well cross functionally and have a proactive mind set

  dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

  dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

  We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

  About dsm-firmenich

  As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com

  Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.