I.T. Help Desk Specialist

Full-Time

Athena Home Office - CT, MA, RI

Posted 2 weeks ago

We are hiring an I.T. Help Desk Specialist to join our Athena Health Care Systems team in Farmington!

Schedule is M-F 9a-5p.

Working with our team and residents will give you purpose in your professional and personal life.

Here at Athena Health Care Systems, our employees are the heart of our organization, and we take immense pride in their dedication. We are not only committed to delivering high-quality care and customer service to our patients and their families, but we also aspire to be the employer of choice. We strive to create a workplace where your skills and talents are nurtured to allow you to grow within the company.

In this role, you are responsible for providing technical assistance and support to computer systems, hardware, and software to our managed skilled nursing facilities and hospice services.

Education & Experience:

• High school diploma or its equivalent.

• Associate’s degree in Information Systems or Technical Certification and/or one (1) to two (2) years of technical experience is preferred.

  Duties & Responsibilities:

• Provide help desk phone and remote support to resolve end-user problems.

• Responds to phone calls, ticket requests, remote support, problem escalation, and internal documentation of IT systems.

• Monitor Help Desk ticketing system and provide remote support on a first-in/first-out basis.

• Escalate support tickets to qualified technicians and deploy onsite support when needed.

• Install, test, and configure new workstations, peripheral equipment, and software.

• Support IT with Active Directory group assignment.

• Document internal procedures.

  About Athena Health Care Systems:

  Athena Health Care Systems, headquartered in Connecticut, has been a pioneer in delivering exceptional healthcare services since its establishment in 1984. Operating nursing homes across Connecticut, Massachusetts, and Rhode Island, Athena stands out as one of the premier and highly regarded providers of skilled nursing centers in Southern New England. Through our commitment to improving both the lives of our residents and the quality of our environments, we have transformed our managed facilities into thriving communities where residents enjoy an enhanced quality of life, and employees find a fulfilling and supportive work environment.

  Become a vital part of our team committed to delivering exceptional care to the residents we serve.

  Athena’s Benefits:

• Competitive and Weekly Pay

• Holiday Pay for Hourly and Salaried Employees

• Overtime Pay for Hourly Employees

• Career Advancement Opportunities

• Exclusive Employer Discount Program

  Available for Eligible Team Members:

• Employer Paid Life Insurance

• 401(k) with Employer Match

• Vacation and Personal Time

• Health, Dental, and Vision Insurance

• Health insurance among the lowest employee contributions in the state (Employee Contributions as low as $12.00 for singles & $39.00 for families)

  We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Athena Health Care Systems and its managed centers follow federal and state mandatory guidelines regarding staff vaccinations; our vaccination policy requires all newly hired staff, regardless of position or work location, to be fully vaccinated against COVID-19 unless they receive an approved exemption from Athena, except where prohibited by state law.

Job Features

Job CategoryI.T.