About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

If you are a Service and Training Coordinator , Copeland has an exciting opportunity for you! Based out of our Cudahy, WI location and under the direction of the Director of Lifecycle Services, you will be responsible for supporting and scheduling field personnel as well as preparing and coordinating in-house training sessions. This role includes maintaining field service documentation, routing of performed field work, record keeping, and administration of customer training events. In addition to the responsibilities below, this position requires a highly motivated individual driven by process compliance and continuous improvement to effectively serve our customers.

AS A SERVICE SUPPORT AND TRAINING COORDINATOR, YOU WILL:

• Deliver a consistently high level of customer service so our customer’s needs are exceeded

• Receive incoming service calls and emails from customers and other department personnel.

• Coordinate customer training events at Vilter and onsite.

• Handle service-related communication between customers, site contacts, Technicians, and other departments.

• Provide service estimates, order entry, inventory transactions, and coordination of tooling for Technicians in support of service operations.

• Expedite, liaison, and follow up with internal resources on pending orders.

• Track Late Orders.

• Document Control of field service forms.

• Maintain an in-depth knowledge of the department and all field service-related processes.

• Process expense reports and advise for customer invoicing.

• Compliance with import-export requirements when completing shipping documentation for international service jobs.

• Track and support the record keeping of documentation related to members of the Service Technician Team, such as certifications, compliances, specialized training, etc.

• Reviews technical details of each service report and provides recommendations to Lifecycle Services Manager and Project Specialists.

• Captures relevant Issues, including Warranty and Quality matters, from field service reports and documents accordingly to the attention stakeholders.

• Maintain accurate and complete digital job folders related to service work.

• Work cross functionally to help lead procedural improvements related to customer satisfaction.

• Provide expert level assistance and training to employees inside and outside of department related to the administration of sales order entry, transactions, service jobs, returns, receiving and shipping tasks.

• Ensure that all government and company requirements relating to safety, health, and the environment are strictly adhered to.

Required Education, Experience, & Skills:

• High School diploma and a minimum of three (3+) years experience in Customer Service, Project Coordinator, Service Coordinator, Training Coordinator, or a lead role in Manufacturing.

• Excellent communication and organizational skills.

• Proficient in Microsoft Office Suite applications, including MS Word and Excel.

• Ability to travel 5%.

• Fluent in spoken and written English.

• Legal authorization to work within the United States – Sponsorship will not be provided for this role.

Preferred Education, Experience, & Skills:

• Associate (AA) Degree in Business, Administration, or related study.

• Experience with Industrial Refrigeration, Industrial Chillers, HVAC, or Gas Compression.

• Experience in fleet management for the field service team.

• Knowledgeable of basic machine shop equipment, hand tools, and industrial repair/maintenance techniques.

• Bi-lingual (Spanish).

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. 

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.