Description

Email brendan.steele@rht(.com) for consideration

Robert Half (Technology Solutions) is searching for a Desktop Support Analyst with experience in O365, AD, Windows, L2 Ticketing. If this sounds like your background, then this Desktop Support Analyst role is for you. For this opportunity, you will work near the Culver City, CA area.

Position: Desktop Support Analyst

Hours/Duration: 40 hrs/wk, M-F, CTH or FTE

Top Skills: Windows, AD, O365, Conferencing, L2 Ticketing

Onsite/Remote: Onsite

Company: Non-Profit

We are looking to present candidates immediately and this Desktop Support Analyst position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).

Responsibilities:

• Diagnosing and resolving technical issues remotely for a large user base

• Collaborating with staff to troubleshoot and resolve Tier 2 problems

• Working with Windows OS, video conferencing tools like ZOOM, and Microsoft applications

• Assisting in setting up new users with computers, imaging, and office 365

• Documenting and tracking resolutions in the designated tool

• Managing and monitoring VPN setup

• Providing excellent customer service and maintaining strong communication with users

• Utilizing skills in database management, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, and Desktop Hardware to support day-to-day operations.

Requirements

• Urgent Need: Backlog of Tickets due to Help Desk Technician who just left all of a sudden

• Windows 10 Environment

• Office 365 & Active Directory (Account Administration, Permissions, Provisioning)

• General Help Desk Duties, Ticketing – open tickets are basic (connecting computers to network, install software, setting up users/laptops, troubleshooting, etc.)

• Imaging/Deploying New Machines

• Setting Up New Users/Computers

• Zoom Conferencing, User Phones

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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