Digital Channel eCommerce Platforms Program Manager

Cupertino,California,United States

Sales and Business Development

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a Digital Channel eCommerce Platforms Program Manager within the Sales and Operations Support organization, you will work with Apple Worldwide Sales leaders and regional teams to help shape the digital channel's product content management platform strategy and build outstanding digital customer experience solutions. You will work with cross-functional teams globally, define program roadmaps, lead all aspects of project planing and execution including timelines, budgets, resource allocation, scope and definition.

Description

As a Digital Channel eCommerce Platforms Program Manager, you will collaborate with senior management and global teams to define processes and system roadmaps and drive improvements of the organization. This effort is directly linked to our sales strategy and needs to be forward-looking. In this role, you will: - Serve as liaison to Sales teams to develop systems solutions to support WW Sales programs. Influence leadership to create and maintain alignment around the project business objectives, measurable benefits, success criteria, scope, and constraints impacting project delivery. - Act as a liaison between the business teams and IS&T (Information Systems and Technology or Apple's IT organization) to ensure that the business requirements are complete and met by the proposed technology solutions. - Work with business leads to define and run business process and technology roadmaps in support of long-term strategies; Understand future strategies and directions to anticipate needs. - Perform situation analysis and audit of current organization / process / data and systems. - Propose and drive the design, development, implementation and management of solutions for Customer. - Develop metrics such as customer satisfaction, user acceptance, business impact, and apply analytical skills to inspire change. - Monitor spending for adherence to cap/opex budget, recommends variances as necessary. - Lead change; Implement new ideas effectively within the Apple culture; Influence decisions and change management through collaboration, leadership, and a customer-focused approach Apple Confidential. - Provide functional subject matter expertise.

Minimum Qualifications

• 5-10 years of project management experience managing integrated eCommerce and product content B2B/ B2C projects.

• Proficiency with eCommerce end-to-end processes and SaaS platforms such as Adobe Magento e-commerce, Shopify e-commerce, SAP Commerce/Hybris, and Adobe Experience Manager (AEM).

• Experience building omni-channel content and Catalog Management solutions.

• Proven knowledge of the technical aspects of online applications, web development, eCommerce. Strong focus on customer experience.

• Proven knowledge of project management processes, systems development methods, organizational change management concepts, and business process improvement methods.

• Experience planning, managing, delivering medium (6-8 month) to large (8-12+ month) projects.

• Strong cross-functional communication with the ability to effectively prioritize multiple projects within various time and cost constraints.

• Strong business analysis skills to document business requirements with proficient knowledge of the systems implementation and development life cycles. Proficiency in business process flow diagramming.

• Ability to facilitate brainstorming sessions to gather requirements, perform robust business process analysis, and recommend process re-engineering solutions.

• Experience with Agile/ Hybrid Agile project methodology to deliver projects with quicker time to market.

• Bachelor's degree or equivalent experience required.

Key Qualifications

Preferred Qualifications

• Industry or consulting experience in the Consumer Electronics Industry with an understanding of eCommerce success factors.

• Experience with Omni-Channel E2E Order to Cash processes and integration with key enterprise systems.

• 5-10 years of eCommerce experience in high-tech/consumer electronics industry or consulting.

• Prior consulting experience with Big 4 Consulting Firms is desirable, but not required.

• Project Management Institute (PMI) certification preferred.

• Master's Degree preferred.

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,200 and $209,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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