CRM Business Analyst

Who We Are

Oldcastle BuildingEnvelope is the leading supplier of products specified to close the building envelope. This includes: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights, architectural glass, and specialty products from CRL.

Job Summary

OBE is seeking a CRM Business Analyst for the Glass and Glazing Systems business. This key individual will be responsible for analyzing business processes and customer interactions to identify areas of improvement and suggest suitable CRM solutions.

Heres What Youll Get To Do

• Translating sales team business needs and processes of the organization into CRM solutions
• Identifying opportunities to improve customer relations through the implementation of CRM systems
• Analyzing and interpreting data to understand customer behavior and expectations
• Designing and implementing CRM strategies to enhance customer engagement and loyalty
• Collaborating with technical teams to customize and configure CRM systems to meet business requirements
• Training users in the organization on how to effectively use the CRM system
• Create, maintain, and train on reporting and dashboards
• Creating and maintaining documentation on CRM processes, policies, application configuration and help related materials
• Performing regular audits and quality assurance tests to ensure the functionality and efficiency of CRM systems
• Assisting in the resolution of CRM system issues, and coordinating with IT departments or vendors when needed
• Monitoring the effectiveness of CRM strategies and making adjustments as necessary

Heres What Were Looking For

• Proven experience as a CRM Business Analyst or in a similar role.
• Strong analytical skills and problem-solving abilities.
• Strong understanding of business processes and data analysis.
• Excellent communication skills and the ability to translate technical jargon into actionable business insights.
• Bachelors degree in Business Administration, Computer Science, or related field.

• Remote role with the ability to travel as needed - target 20%

• Demonstrated ability to work in a fast paced, complex environment

• Strong attention to detail, exceptional organizational skills with the ability to manage multiple priorities at once
• Critical thinking and problem solving are imperative skills for success
• Collaborative, team-oriented personality with a demonstrated ability to build strong relationships
• High level of computer, Microsoft Office, and CRM skills and acumen

What OBEOffers You

- - - Competitive pay - Paid time off - 10 Holidays (inclusive of 2 floating holidays) - Market competitive 401(k) match - Industry-leading medical, dental, and vision benefits - Short-term and long-term disability coverage - Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Th nk you for your interest!

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on thislink.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity