Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Loyalty Team within the Revenue Management Division. Your work will impact millions of AAdvantage® members every year, and you will create the strategies to enhance and evolve the AAdvantage® program.

• In Revenue Management and Loyalty, we empower our team members to make informed decisions that impact American Airline's passenger revenue and increase loyalty to American Airlines and our partners. Our collaborative approach combined with exposure to different experiences create an environment rich with opportunities to learn and grow. We're looking for candidates who demonstrate curiosity, take initiative, and are data and results driven.

What you'll do

• Design AAdvantage® program strategy to ensure AAdvantage® is the leading travel rewards program in the industry

• Produce strong business cases through effective, creative, and data-validated narratives

• Collaborate and lead cross-functionally with teams such as Loyalty, AAdvantage® Customer Service, Revenue Management, Marketing, Customer Experience, Sales, Finance, Legal, IT, Commercial Planning & Analysis, Premium Guest Services, Operations, and third-party vendors

• Evaluate all aspects of the AAdvantage® program to determine revenue, benefits, currency, and engagement opportunities and works with stakeholders to prioritize relevant projects

• Analyze customer and transaction data from multiple sources to evaluate strategic opportunities and inform decisions

• Apply advanced analytics and modeling to support strategic initiatives via partnership with Commercial Planning & Analysis

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in Business Analytics or related field; or equivalent experience/training

• 3 years related work experience

Preferred Qualifications- Education & Prior Job Experience

• ​Masters of Business Administration

• Previous loyalty marketing, CRM, insights, customer behavioral sciences experience

• Strategy experience in customer focused companies/industries

Skills, Licenses & Certifications

• Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset

• Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives

• Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred

• Effective organizational and project management skills with ability to manage multiple and shifting priorities

• Compelling written and oral communication skills capable of influencing others across levels of the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.