We are looking for an experienced Business Continuity Analyst to join our Customer Service team. The successful candidate will be responsible for ensuring the resilience and operational continuity of our data center operations. This position supports the BCDR Program by developing, implementing, and maintaining comprehensive business continuity plans and processes. The BC Analyst collaborates with various departments to coordinate business continuity efforts, manage incident KPIs and deliverables, ensure compliance with audit requirements, and facilitate training and drills to prepare for potential business disruptions.

Key Responsibilities:

• Plan Development and Maintenance : Develop, document, and regularly update business continuity plans and disaster recovery procedures to align with industry best practices and organizational requirements.

• Stakeholder Coordination : Collaborate with internal and external stakeholders to ensure effective implementation and integration of business continuity strategies across all departments.

• Crisis Management : Organize and conduct Quarterly Core Crisis Management Team Meetings to review and improve crisis response strategies.

• Training and Drills : Design and facilitate training sessions, tabletop exercises, and full-scale drills to ensure organizational preparedness for emergency situations and business disruptions.

• Performance Monitoring : Continuously monitor, analyze, and report on the effectiveness of business continuity plans, identifying areas for improvement and implementing necessary adjustments.

• Compliance and Audit : Ensure compliance with internal policies, external regulations, and audit requirements related to business continuity and disaster recovery.

• Process Improvement : Assist in the continuous enhancement of business continuity processes and systems through regular reviews, feedback collection, and implementation of best practices.

• Incident Management : Support the incident management process by tracking incident KPIs, documenting lessons learned, and contributing to post-incident analysis and reporting.

• Continuous Learning and Development: Stay updated with the latest trends, technologies, and best practices in business continuity and disaster recovery. Participate in industry conferences, workshops, and training programs.

Qualifications:

• Experience : Minimum of 3 years of experience in business continuity management, disaster recovery, or a related field within the data center industry.

• Skills : Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities and work under pressure.

• Technical Proficiency : Proficiency in Microsoft Office Suite and familiarity with business continuity management platforms and tools.

• Certifications : Relevant professional certifications such as CBCP, MBCP, CRMP, CISM, CISA, CISSP are highly preferred.

• Knowledge : In-depth understanding of industry standards and best practices for business continuity and disaster recovery, including ISO 22301 and NIST frameworks.

Education/Certifications:

• Bachelor's degree in related field preferred or minimum of 3 years of experience in business continuity management

• CBCP, MBCP, CRMP, CISM, CISA, CISSP certifications preferred

Working Conditions:

• Environment : Standard office environment with occasional travel to data center facilities for site drills and assessments.

• Flexibility : Willingness to adjust hours and be flexible as required by the business, including potential after-hours support during incidents.

Additional Information :

• This job description outlines the primary duties and responsibilities for the Business Continuity Analyst position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. The organization reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

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CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .