Description

The purpose of the Day 1 Delivery team (D1D) is to ensure the successful and high-quality delivery of ProServe services to our customers. D1D is accountable for crafting and upholding the global delivery framework, which establishes standards, ensures a consistent delivery experience, and provides a unified approach for evaluating delivery across our engagements. Additionally, the team is constructing a Quality Management Framework to enhance visibility and risk management across the entire process, from sales to delivery to transition and support. Collaboration with ProServe Business Development (PSBD), PSO Governance Risk & Compliance (GRC), Global Services Security (GSS), and other stakeholders is underway to develop this framework. The third pillar, Governance and Community, encompasses a community of practice and a customer journey advisory board. These initiatives enable us to directly engage with the field, listen, learn, and build solutions that have a meaningful impact on our customers.

Key job responsibilities

• Build and lead a high-performing team of Professional Services Consultants to deliver innovative solutions for AWS customers and partners

• Develop strategic plans to expand AWS product and service offerings, driving opportunity capture and successful delivery

• Collaborate cross-functionally with sales, engineering, training, and support teams to drive AWS adoption in key markets and accounts

• Build strong relationships with customers, partners, and executives to understand their business needs and architect transformative solutions

• Manage the full project lifecycle - planning, organizing, and executing to ensure successful delivery of complex, agile IT projects

• Foster a culture of continuous improvement, encouraging career development and AWS certification for your team

• Meet and exceed customer satisfaction and business growth targets for your geographic region

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications

• 8+ years of experience leading teams in a professional services, consulting, or system integration environment

• Proven track record of driving successful IT transformations and delivering complex, large-scale projects using agile methodologies

• Deep technical expertise in cloud architecture, IT infrastructure, and emerging technologies

• Prior project and program management skills, with the ability to manage competing priorities and multiple stakeholders

• Experience building and scaling high-performing, diverse teams based on agile principles

Preferred Qualifications

• Passionate about using technology to solve complex business problems and creating a positive customer experience

• Excellent communication and relationship-building skills to engage effectively with customers, partners, and cross-functional teams

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $152,100/year in our lowest geographic market up to $262,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.