Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Most Loved Workplace®

Forbes Best-in-State Employer

IT Systems Analyst Technician

PRIMARY PURPOSE : To assist with review, analysis and documentation of requirements.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Works with business partners to define new software requirements

• Analyze business workflows to identify and implement technological solutions that enhance operational efficiency

• Document business workflows and identify opportunities to leverage technology to improve efficiency

• Assist with the requirements gathering efforts for client implementations; works with other systems analysts and project manager throughout the implementation

• Works to identify and understand stakeholders; may initiate and/or facilitate meetings and discussions with stakeholders as appropriate.

• Works with project managers, project requestors, operations, business/systems representatives, IT representatives and clients to ensure complete understanding of necessary requirements.

• Query and Analyze data

• Meets deadlines and manages work to timelines.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).

• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree requested; major in computer science field preferred.

Experience

Four (4) years of related experience or equivalent combination of experience and education required. Experience in claims management processes and system requirements preferred.

Skills & Knowledge

• Demonstrates the ability to handle multiple assignments accurately and efficiently

• Understanding of claims and claims handling

• Demonstrates the ability to review and proofread work for accuracy and completes specific aspects of assignments, as directed. Concentrates on tasks at hand, even in a distracting work environment

• Must be willing to commit the necessary time and effort to complete work assignments and do a quality job

• Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met and proactively seeks ways to increase customer satisfaction.

• Demonstrates the ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust. Is perceived by others as being helpful and supportive.

• Demonstrates the ability to modify behavior, as needed, in order to maintain effectiveness in a changing situation; and with varying tasks, responsibilities, or people.

• Excellent oral and written communication, including presentation skills

• PC literate, including Microsoft Office products

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Good negotiation skills

• Ability and willingness to take initiative

• Ability to work in a team environment or independently

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)