Merchant Specialist Manager

Los Angeles, California;New York, New York; San Francisco, California; Dallas, Texas; Boston, Massachusetts; Denver, Colorado; Wilmington, Delaware; Charlotte, North Carolina; Miami, Florida; Chicago, Illinois

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description Details:

The Merchant Specialist Manager (MSM) is the primary sales leader for a specific region, segment or industry (Business Banking, Commercial Banking, Corporate Banking, International, and Public Sector). The MSM is responsible for understanding industry/region opportunities and partnering with head of sales to form sales goals and objectives. The MSM is also responsible for leading applicable industry/regional pipeline management and reviews to achieve Net New Client Growth as well as retaining and deepening existing relationships

There are two positions we are looking to fulfill. One within the West coast region and the other within the East.

Responsibilities:

• Drive messaging and shelf space in the market, with GBAM leaders, bankers, TSOs.

• Lead regional pipeline management and reviews to drive sales success.

• Drive messaging and shelf space in the market with GCB and GPS leaders.

• Work strategically across business lines in a complex environment.

Required Qualifications:

• Minimum of 7 years of direct core acquiring and/or merchant background preferably within the Business Banking or Middle Market Space

• Minimum of 5 years of sales/portfolio management experience; including C Suite Level Sales.

Desired Qualifications:

• Minimum of 5 years of direct team management background in a sales and/or service environment.

• POS (integrated/standalone) payment interfaces or related 3rd party gateways knowledge.

• Fiserv product set experience.

Skills:

• Business Development

• Client Management

• Relationship Building

• Sales Performance Management

• Sales Strategy

• Coaching

• Customer and Client Focus

• Executive Presence

• Inclusive Leadership

• Talent Development

• Business Acumen

• Financial Management

• Fiscal Responsibility

• Hiring and Onboarding

• Pipeline Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - San Francisco - 555 California St - Bofa Center - 555 California (CA5705), US - CO - Denver - 370 17TH ST - REPUBLIC PLAZA (CO1004), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$171,000.00 - $191,124.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.