Are you an experienced Technical Support Engineer looking for a new challenge? Do you want to work with a dynamic team and be part of a company that values its employees? If so, read on. 

Aldridge is seeking a skilled and enthusiastic IT Project Engineer to join our team. The goal of the Project Engineer is to deliver high-quality, efficient projects to Aldridge clients. Working with the broader Project Management team, this Engineer will be responsible for the successful on-time and on-budget completion of multiple concurrent projects in various environments.  

Accountabilities:  

• Thoroughly complete assigned Projects and tickets 

• Review Scopes of Work to understand the goals and the target environment, and to identify risks, hurdles and solutions (contingency plans) 

• Ensure high client stakeholder satisfaction.  

• Ensure high Aldridge stakeholder satisfaction.  

• Document work (upcoming and completed) and time spent on projects in the PSA and Client Documentation Systems 

• Attend regular project team meetings: daily Projects huddle, weekly Projects status meeting.

   

• ​​​​​​​​​​​​​​Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days. 

This role requires:  

• 3+ years of practical field experience deploying new technology, such as the implementation and administration of O365 and VoIP, network infrastructure upgrades, Server deployment/migration in a variety of environments.   

• 3-5 years of Helpdesk/Desktop Support experience, preferably in an MSP environment  

• Strong creative problem-solving skills 

• Voracious thirst for knowledge and continuous improvement 

• Ability to work in a fast-paced, high-pressure environment. 

• Strong written and interpersonal communication abilities to deliver exceptional customer service to our clients. 

• 3-5 years of experience with ticketing systems 

• Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco, CCNA, CCNP, CCIE, or VMware VCP would be ideal, but not required. 

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