Description

Are you interested in building tools that drive cultural changes across AWS and Amazon? Do you love working with a diverse set of customers and engineers? Are you excited about handling a lot of ambiguity? Do you want to make new tools that make it easy for builders to secure third-party applications? Are you excited by solving problems that no other company has solved?

Salesforce Success Central (SFSC) is a Center of Excellence (CoE) for Salesforce at Amazon and delivers products and solutions that improve the return on investment in our Salesforce deployments, help make running Salesforce at Amazon scale easier, and improve overall governance and security. SFSC is looking for an experienced Senior Technical Product Manager to lead and build products that help accelerate Salesforce teams at Amazon get to market faster, cheaper and more securely. You will own the vision, strategy, product execution, launch, and continuous improvement of SFSC products. You will partner with software engineers, stakeholders and enterprise security to develop innovative technologies that engage Salesforce owners throughout Amazon. You will define to the Go-To-Market strategy to drive awareness, enablement and adoption of SFSC products and services. With a customer first approach to product delivery, we enable service owners to improve the maturity of their operations.

We have a team culture that encourages innovation where team members and management alike have a high degree of ownership for their vision and execution of ideas. Beyond a deep technical background and proven track record of product management, a successful candidate will have experience driving strategy and influencing executive leadership. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends.

SFSC products include solutions in:

• Security and Compliance

• Financial Governance

• DevOps

• Quality Assurance

• Integrations

• Professional and Managed Services

Key job responsibilities

• For a large technology product or suite of product, you oversee the entire product lifecycle, from conceptualization and development to launch and post-launch optimization

• You define the 3-5 year strategic vision and drive teams to execute on that vision.

• Establish and monitor key performance indicators (KPIs) to assess product performance and drive continuous improvement

• Develop and communicate a clear product roadmap, considering stakeholder demands, customer feedback, and business priorities

• Engage with key stakeholders to gather insights, feedback, and ensure alignment with business objectives

• Maintain a customer-centric approach, understanding user needs and incorporating feedback into product development processes

• You identify and proactively manage areas of business importance related to your product(s): customer value, opportunity, endemic product architecture problems, builder resourcing, and any other large risks.

• You are able to distinguish between one-way and two-way doors. Your high judgment has led to smart risks and/or innovations with two-way doors.

• You partner effectively with other leaders involved in the design and development. You are able to influence their roadmap priorities and reach consensus on approach/prioritization.

A day in the life

We have a team culture that encourages diversity and innovation. We expect team members and management alike to take high ownership for their vision and execution of ideas, and to foster a work environment empowering everyone to do the same. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

About the team

Salesforce Success Central (SFSC) at Amazon is a dedicated central team providing Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey. We remove the “muck” of operating Salesforce at Amazon scale.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Basic Qualifications

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• 3+ years of technical product or program management experience

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

• Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making

• Experience with Salesforce

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.