The Change and Release Management SME is a key member of client-facing teams, leading the team, assisting the lead, or working independently.  This person will lead the assessment, design, development, and implementation of Information Technology Service Management (ITSM) ServiceNow Change and Release Management solutions and deliverables.

The Change and Release Management SME has knowledge of all the ITIL service management lifecycle stages and several of its processes and is responsible for aspects of the overall delivery of the Change and Release Management solution. 

Responsibilities:

· Ability to deliver projects on customer premise or remotely as required

· Performing maturity assessments of the ITSM ServiceNow Change and Release Management practices deployed within client environments

· Creating transformation roadmaps to implement recommended improvements based on assessment results and client priorities

· Developing and delivering ITSM ServiceNow Change and Release Management solutions

· Definition and development of technical requirements and related project documentation

· Extensive knowledge in the development and delivery of ITSM ServiceNow Change and Release Management solutions

· Demonstrated ability to conduct maturity assessments of the ITSM ServiceNow Change and Release Management practices

· Conduct value-based assessments and workshops to help the customer maximize business results from ServiceNow software

· Ability to create transformation roadmaps to implement recommended improvements based on assessment results and client priorities

· Ability to translate customer requirements to technical solutions

· Experience in the development of technical documentation, as specified in customer contracts and as internally required

· Demonstrate excellent verbal and written communication skills

· Ability to manage a team of resources

Certification Requirements

· ServiceNow CSA

· ServiceNow CAD

· (2) ServiceNow CIS

· ITIL4 Foundations

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided everyday by its purpose of igniting human energy through technology for an inclusive and balanced future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job: Infrastructure

Organization: CIS US P&C

Title: Change and Release Management SME

Location: GA-Atlanta

Requisition ID: 076533

Other Locations: US-IL-Chicago, US-TX-Dallas