Requisition ID: req54888

Job Title: Youth Services Specialist

Sector: Youth Services

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 23.00 - 25.00 Hourly

Location: Dallas, TX USA

Work Arrangement:Hybrid

Job Description

As part of Youth Services in the Education and Learning Department, the Refugee School Impact program supports refugee and immigrant students by providing tailored academic assistance, cultural orientation, and community engagement. The program helps students navigate the U.S. educational system through tutoring, mentoring, and individualized support, while also guiding families in understanding school expectations and accessing resources. Additionally, it connects families with essential services and advocates for their needs within the local school system to ensure a successful transition and academic achievement.

Scope of work:

The Refugee School Impact Middle School Program (RSI-MS) is seeking a Youth Services Specialist to support refugee middle school students. This role will act as a primary contact for youth engagement in community-based activities and provide essential support services to foster academic growth, cultural adaptation, positive identity, and social development. The specialist will work in various settings—such as homes, virtual platforms, and community centers—to guide and empower students. Reporting to the Youth Program Coordinator, the specialist will assist with outreach, recruitment, and enrollment, conduct workshops and orientations, manage a caseload of 2-5 high-needs clients, and coordinate community engagement and student advocacy efforts with school systems.

Major Responsibilities:

Outreach and Engagement

• Support Youth Program Coordinator and Youth Intake Specialist with outreach, recruitment, and enrollment.

• Facilitate workshops and orientations for students and parents to enhance educational success.

• Guide newly arrived families in navigating the American public-school system.

• Coordinate and facilitate student advocacy efforts with school systems

• Organize community engagement activities monthly for youth clients.

• Build, expand, and maintain local partnerships in the Dallas community.

Client Management

• Manage a caseload of 2-5 high-needs clients with bi-weekly visits, offering mentoring, advocacy, and academic support.

• Conduct client assessments to establish growth baselines and service plans.

• Foster caregiver involvement in minor clients' education and well-being through case management via RSI services.

• Monitor academic progress, provide emotional support, and connect clients to relevant resources.

Compliance Documentation

• Ensure completion and updates of intake documents, assessments, and service plans.

• Maintain thorough case notes and files, updating plans as needed.

• Maintain and financial documentation of expenses needed to conduct RSI activities and assist the Program Coordinator in reconciling those expenses within a timely manner.

Team/Office Participation

• Engage in program meetings, staff development, and other assigned tasks.

• Collaborate within a team to deliver comprehensive services to clients.

• Adhere to agency policies, prioritizing client confidentiality.

• Participate in RAI Education & Youth networking and learning events, such as the Youth Community of Practice and annual Virtual Summit

Key Working Relationships:

Position Reports to:Youth Program Coordinator

Position Directly Supervises:N/A

Other Internal and/or External Contacts:Education and Learning Manager, Youth Program Supervisor, HQ Youth and Education Technical Adviser

Job Requirements:

• Bachelor’s degree in social work, education, or related field of study is preferred, or related job experience.

• Well organized self-starter with excellent problem-solving skills and the proven ability to prioritize duties and manage time effectively.

• Experience working in refugee resettlement or with refugee youth is a plus but not required.

• Strong written and oral and interpersonal communication skills: the ability to communicate effectively with colleagues and partners in a cross-cultural, multi-disciplinary environment.

• Training and facilitation skills, experience leading workshops with diverse multilingual youth and adults.

• Experience with/knowledge of educational case management best practices.

• Strong understanding of how to navigate the US school system, the rights of immigrant families, and individual advocacy.

• Fluent in English, both spoken and written; Bilingual in a client language (Dari, Pashto, Arabic, Spanish, Swahili) is a plus but not required.

• Proficient in Microsoft Office applications (Word, Excel, Outlook);

• Valid driver’s license, access to a reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, service provider visits, etc).

Working Environment:

• Professional office environment.

• Regular travel to off-site home visits (including evenings and occasional Weekends)

• Hybrid schedule

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

#LI-HYBRID