Full-time, Part-time

Dana Point, CA

Job Description:

• Works collaboratively with caregivers and clients, and assists with the scheduling and coordination of caregivers and placement with families
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from caregivers
• Reports client and staff concerns to Staffing Manager
• Liaises with the Care Coordinators regarding client care. Collects and enters all pertinent client and caregiver data into the computer system
• Provides list, schedules, and performs other administrative duties to support ongoing recruitment and hiring of new caregiver staff

Requirements

• Minimum of 2 years working in an office setting
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Ability to multitask and prioritize
• High school diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset)
• Excellent customer service and organizational skills
• Proficient in Word, Outlook and ability to learn proprietary software
• Medical terminology knowledge an asset but not required