Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team. MAJOR DUTIES AND RESPONSIBILTIES Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards Regularly observe and mentor employees regarding safety, quality, productivity and individual growth Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback Ensure staff has and maintains necessary company-issued tools and equipment Monitor current procedures and tests performed to ensure compliance with FCC standards Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc. Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed Effectively interface with third party vendors Operate Company vehicle in a safe and responsible manner Adhere to industry specific local, state, and federal regulations, as applicable Instill knowledge of all company products and services Maintain records and documents in accordance with company policies and procedures Establish positive employee relations through effective communication and ongoing support Know, understand and follow company policy Perform other duties as requested by manager Skills/Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdrivers Basic knowledge using software tools to support the current operations Knowledge in basic network devices and network appliances Advanced knowledge of HFC Distribution Network Moderate knowledge of IP Networks Moderate knowledge of Headend operation and Customer Premise Network Basic knowledge of company products and services Ability to accurately take measurements and apply to position tasks Ability to drive Company vehicle in a safe and responsible manner Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs and ladders) Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds) Ability to perform job from high places (i.e. poles and roofs) Ability to differentiate between different sizes and colors of wires Ability to work with small components and wires to make cable connections Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts Ability to travel (including during inclement weather) to and from assigned territories and company facilities Ability to work outside for extended period