Part-TimeRe-Hash Specialist

Logan A/C & Heat Services

57 reviews (https://www.indeed.com/cmp/Logan-Services,-Inc.-1)

Vandalia, OH 45377

Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Call Center Representative to provide fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment?

WHO IS LOGAN A/C & HEAT SERVICES?

Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.

We are seeking a self-motivated, sales-driven professional to join our team as a Re-Hash Specialist. This position is responsible for all aspects of following up on estimates left by our sales and service representatives. Key responsibilities include scheduling sales appointments, maintaining effective communication with consumers and sales consultants, and achieving established sales goals. This role acts as a vital link between sales consultants (independent contractors) and Re-Hash consumers, ensuring clear and consistent communication among all parties involved.

Essential Duties and Responsibilities:

• Follow-Up: Initiate timely, professional follow-up on all open sales/service estimates by leveraging available communication channels and adhering to established processes.

• Feedback Sharing: Collect and share customer experience feedback from Re-Hash prospects with the Inside Sales Manager. Feedback may include details on system options, pricing, or other insights.

• Sales Goals: Meet or exceed sales goals by employing proven sales techniques, effective account management, and creative problem-solving.

• Platform Utilization: Use Service Titan and other platforms to provide updates, follow-ups, and reports to the Inside Sales Manager.

• Coordination: Maintain timely communication with sales consultants and selling technicians regarding Re-Hash estimates.

• Product Knowledge: Maintain a comprehensive understanding of Logan Services products, features, sales plans, financing options, and services.

• Point of Contact: Act as the point of contact for Podium and online sales estimates, including follow-ups.

• Sales Support: Provide support in converting sales leads into consultant estimates or delivering “ballpark” quotes when necessary.

• Promotions Collaboration: Work with the Sales Manager to recommend sales and marketing promotions.

• Discount Approvals: Offer applicable discounts and incentives to close sales, adhering to the following guidelines:

• Sales Manager Approval Required:

• Discounts exceeding $600 below PAR

• Offering IAQ products at no charge

• Extending unlisted discounts or incentives

• No Approval Required:

• Extending financing terms

• Modifying financing options

• Offering a free maintenance agreement

• Extending a one-year free LSI extended labor warranty

• Customer Interaction: Respond to phone calls, chats, and emails from customers, sales consultants, selling technicians, and other departments.

• Work Location: Work weekly from the DAY office, with a flexible day working from home.

• Professionalism: Maintain professionalism and courtesy when interacting with customers, fostering positive relationships.

• Additional Duties: Perform other assigned tasks as needed.

Competencies:

• Active Listening: Provide full attention to others, understand their points, and respond appropriately without unnecessary interruptions.

• Communication: Display a quick understanding of information and respond in a timely and comprehensive manner.

• TEAM Building: Foster a sense of team through achievement, goal setting, and professional development.

• TEAM Motivation: Boost team morale and engagement through positive actions and encouragement.

• Collaboration: Promote a collaborative team environment to achieve successful outcomes.

• Confidentiality: Handle client communications and information with discretion and integrity.

• Initiative: Demonstrate resourcefulness and the ability to work independently when needed.

• Proactivity: Identify areas of opportunity and take initiative to provide support or act as necessary.

• Self-Motivation: Exhibit an internal drive to achieve goals and objectives.

Experience and Requirements:

• Bachelor's or Associate's degree preferred.

• 1-3 years of related experience, preferably in a sales environment.

• HVAC knowledge is a plus.

• Customer service-focused and oriented.

• Proficiency in Word Processing and Analytical software (e.g., PowerPoint, Excel, Word, Outlook, Power BI).

• Ability to manage LSI customer account records.

• Excellent interpersonal skills.