Hyosung America, Inc

Job Type: Full Time Location: US

OVERVIEW

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products -- flexible products that adapt to our changing world and our customers' changing needs

JOB SUMMARY:

The Senior Project Manager role is to manage all aspects of large scale customer-facing professional services projects and is directly responsible for initiating, planning, execution, control, quality, and directing all efforts related to the successful and profitable implementation of projects -- spanning technical, schedule, costs and contract areas of assigned projects. This is a high profile and highly visible position that manages the customer relationship, has responsibility for driving customer satisfaction, is the primary customer point of contact, as it relates to specific projects, is the 'face' of NHA to the customer, and the voice of the customer into NHA. The Senior Project Manager will manage multiple projects for our major accounts, in a fast paced and rapidly changing environment. Projects are typically related to complex systems (software and hardware) to support ATM applications and tools, in highly technical automated banking systems.

ESSENTIAL FUNCTIONS:

Manage ATM projects for the assigned major financial institutions from initiation to close

Planning, pricing and developing statements of work and creating the schedules required to facilitate an integrated work effort, in conjunction with the customer and other NHA teams

Identifying and managing the required project team members and resources necessary to satisfy the Statement of Work / Contract -- manage multi-skilled, multi-cultural teams including NHA, customers, consultants

Leading the project with the necessary tactical, detailed, scheduling, reporting, tracking, and administrative duties necessary to ensure the success and transparency of the projects

Maintaining project records, keep current the project tracking log details, status, issues, risks, open items, change requests, resolutions, and project closeout, including acceptance testing, training, and customer signoff

Maintain and promote timely communications through frequent project status meetings (both internal and customer-facing), weekly project reports, updated project plans, documenting and distributing meeting discussions in a timely manner

Preparing formal project status reports, conducting regular reviews and/or audits with the customer, executive steering committee and/or Project office

Resolving complex project issues, using independent decision-making and negotiation skills

Conducting QA and peer reviews of project deliverables and manage the project expectations through final acceptance

Ensuring that project deadlines and deliverables are met according to time, budget, scope, and contracted functionality

Ensuring that projects adhere and comply with standard implementation procedures

Managing the customer's expectations, requirements and perceptions regarding the implementation process

Work with sales team to define customer requirements and understand the resources required to exceed customer expectations

Identify risks and implement appropriate controls surrounding the project management process

Coordinate ATM rollout schedules with customers and NHA field management

Translate rollout schedules into forecasted hardware demand for production

Manage performance of internal and external stakeholders against project objectives and timelines

Act as central customer escalation point responsible for ensuring all issues are resolved tim