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[PDW Performance Driven Workforce is now hiring Full-Time Help Center Representatives for an Automotive Tier 1 Supplier. We are seeking a proven Help Center Representative who will perform day-to-day customer service activities on the Help Center team. Representatives will be the liaison between the customer and our drivers. A successful Help Center Representative will be able to accept ownership for effectively solving driver issues, complaints, and inquiries, creating an effortless experience for our drivers. This Full-Time Help Center Representative position offers a PM Afternoon shift and is based in Redondo Beach, CA. Candidates meeting the requirements for this Full-Time Help Center Representative position below are strongly encouraged to apply.

[Pay:]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}*]{#_Hlk91758530}](http://www.pdworkforce.com)*

• $25.00/hr.

[Shift:]{calibri",sans-serif"=""}

• PM Afternoon shift: 12:00 pm - 8:00 pm (Monday - Friday)

[Responsibilities:]{calibri",sans-serif"=""}

• Effectively manage inbound and outbound calls, chats, emails, and SMS in a timely manner
• Identify drivers needs, clarify information, find answers, and proactively follow up with customers
• Utilize timeline notes, provided resources, case precedent, scripts and processes to make informed decisions when supporting customers
• De-escalate situations involving dissatisfied drivers, offering patient assistance while communicating difficult decisions and policies in an effective and respectful manner
• Keep concise, detailed records of all customer interactions in an organized manner
• Monitor for vehicle accidents, gather required information, interact with insurance carriers and collision shops, and guide the customer through the damage repair process
• Perform regular insurance audits and take follow up actions for gaps
• Assist other teams as the business requires
• Clearly and respectfully communicate with team members
• Take ownership of actions and outcomes
• Be the voice of the customer while also being an ambassador of the business
• Provide feedback on how to improve the processes and customer experience

**[Retirees and veterans are welcome

[Requirements:]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}**

• High school diploma or equivalent
• Must be at least 21 years of age
• Have a valid U.S. driver's license
• Minimum 2 years driving experience in the U.S
• 3+ years of experience in a phone-based customer service role
• Spanish language proficiency (preferred)

[Preferred Skills:]{calibri",sans-serif"=""}

• Hybrid background including some blend of startups, private companies, and/or large multinational companies

Strong and effective communicator - written and verbal

Excellent organization and prioritization skills

Effective active listener

Experience creating successful outcomes in difficult situations

Ability to multi-task and manage time effectively

Experience with customer interaction management software (CRM tools)

Willing to disrupt the status quo (professionally) but also able to commit when a decision is made

Flexible and able to transition on short notice

Previous experience in a new, ambiguous, fast-paced environment

Thrives in an environment with a certain level of autonomy in decision-making and planning

Ability to stay curious and motivated in a dynamic, team-focused environment