POSITION: Help Desk Tech I

The IT Help Desk Technician - I will serve as the initial point of contact for employees seeking technical assistance. This role involves diagnosing and resolving hardware and software issues, performing in-person and remote troubleshooting, and escalating complex problems to higher-level support when necessary. The technician is responsible for maintaining accurate records of issues and solutions within the ticketing system, ensuring timely and effective resolution of technical problems. Additionally, the role requires excellent communication skills to provide clear instructions and support to non-technical staff, contributing to the overall efficiency and productivity of Delta Health s IT operations.

ESSENTIAL DUTIES: * Provide first-level support for hardware, software, and network issues, ensuring prompt, respectful, professional and effective resolution. * Maintain accurate and detailed records of issues and resolutions in the ticketing system. * Troubleshoots, configures, updates and repairs equipment to include workstations, laptops, mobile devices, printers, keyboards etc. * Diagnose and troubleshoot technical problems through remote and on-site support. * Troubleshoot basic software, create user accounts in Active Directory and reset passwords. * Determines the best solution based on the issue and details; walks the user through the problem-solving processes * Escalate complex problems to higher-level support teams when necessary. * Establish and maintain network connectivity, maintain printers and computers along with their peripheral equipment which may include monitors, handhelds and desktop scanners, etc. * Assist in the maintenance and updating of IT systems and infrastructure. * Active participant in project implementations and hardware deployments. * Create and update technical documentation and user guides utilizing Knowledge base system. * Provide basic training to staff on the use of hardware and software applications. * Required to be part of on-call rotation.

REQUIREMENTS: * BS/BA or Associates in Computer Science or relevant field preferred. * Certifications such as CompTIA A+, MCP, or Network+ preferred. * One (1) year of proven experience as a help desk technician or related position, or related experience. * Experience with ITSM-related ticketing tools, such as KBOX * Working knowledge of Windows and iOS devices, Active Directory, wired/wireless/4G/5G networks and portable data devices, and basic office automation systems. * Technical training supplemented with continuing education/seminars. * Ability to type 45 words per minute or 10,000 keystrokes per hour with accuracy. * Potential requirement to be onsite for emergencies. May include being onsite outside of normal operational hours. * Healthcare industry experience preferred.

WAGE: $25.22 - $36.45/per hour depending on qualifications.

SHIFT: Full-time - 40 hours per week

JOB SITE: Delta, Colorado

BENEFITS: Employee Benefits: Medical, RX, Dental, Vision, Retirement, PTO, Scholarships towards continued education, and much more.

HOW TO APPLY: If you meet the minimum requirements for this position, please click on "How to Apply" to view application information. You must be registered with Connecting Colorado to view the application information (registration is available at no cost).