-Delivering responsive and timely on-site and remote desktop support to local network users; -Providing hardware support for workstations (desktops & laptops), printers & copiers, mobile devices and imaging, including installations and configurations. (Microsoft Intune) -Assisting users with software support in a Windows environment including MS Office applications, Adobe and other industry-specific applications; -Using Help Desk software (FreshService) to log and track calls and to close off requests upon resolution; and Assisting remote offices with Help Desk tickets as needed.

Essential Requirements:

Office 365 experience preferred, including: -Enterprise Licensing -Exchange Online -Sharepoint