Description

Application Deadline: December 9th, 2024 This role will support operations of 3 Denver Metro Outlet locations: Federal Outlet, Kearney Outlet, & Platte River Outlet. Pay: $68,000 Annually Full Time employees in retail are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer JOB SUMMARY: The Manager II, Secondary Markets will lead the operations team at our Outlet Store and Salvage and Recycling facility located at our Retail Support Center. They will be responsible for meeting revenue and net income from operations goals as well as improving waste diversion. They will be responsible for ensuring customers/donors receive the highest level of customer service at this non-traditional shopping experience and maintaining an "Attitude of Gratitude" to support the mission of the organization. The Manager will also manage the Recycling Operations of the Retail Support Center (RSC) (with the assistance of Salvage/Recycling Coordinator and the Recycling Assistant Manager). In this role, the manager will be responsible for all aspects of the recycled and salvageable goods processing system. The manager will work with domestic and international salvage and recycling brokers and buyers to be the best steward of every material donation, maximizing revenue opportunities and reducing landfill waste. This position offers you the opportunity to play an influential and visible role as our company grows. Training will begin immediately to prepare you to be responsible for effective and efficient management of our Outlet Store and Recycling Operations. To excel in this role, you will have the ability to combine business acumen with strong and proven people skills. You will also need to take a hands-on approach and contribute beyond your job description, as everyone at Goodwill of Colorado does. If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you! ESSENTIAL FUNCTIONS: Manage the efficient flow of merchandise onto the sales floor in an outlet environment. Ensure pricing is within pricing guidelines. Make sure the outlet is clean, ensuring the Center's appearance is always at its best. May operate a cash register. Hire, supervise, and discipline staff assigned to the department. Conduct personnel interviews. Conduct employee evaluations and present them to employees before the due date. Train all department personnel in proper sorting and handling of all material. Schedule staffing to accommodate special and seasonal requirements. Increase the effectiveness of our mission efforts by creatively motivating and empowering staff to perform to their highest potential. Provide leadership, training, and support to all subordinates in all areas. Ensure continuity of operations at all levels. Ensure open communication. Ensure intensive training of newly assigned personnel and provide frequent refresher training throughout the department, with special emphasis on safety, maximization of department's sorting potential. Evaluate all employees and assess deficiencies to develop peak performance. Promote harmony within and between all employees under his/her supervision. Consistently apply and implement Goodwill of Colorado's policies and procedures to protect Goodwill from legal liability. Report any situation to the Retail Support Center Manager that may require attention or action. Provide recommendations and workable solutions whenever possible. Works with the Assistant Managers and Supervisors to ensure that all clerical, administrative, and operational duties and procedures are accomplished timely and accurately, be able to perform all functions necessary to open and close the store, assist the RSC Manager in preparing the annual budget. Works with the Supervisor, Recycling, to increase the efficiency of our recycling operations through effective organization and management of processes and activities, as well as by diligent coaching and development of our recycling staff. Helps to ensure a member of the store staff participates as a member of the Goodwill Safety Committee. Implement procedures in safety and security; respond to all alarm and law enforcement calls. Work cooperatively with all department heads to ensure the most effective and efficient handling of donated goods. Other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: A High school diploma or equivalent. A College degree is preferred. Experience: At least two (2) years' experience in retail sales. One (1) year experience in thrift store retail operations is desirable. At least one (1) year experience in warehousing operations At least two (2) years' proven experience in employee supervision, employee on-the-job training, administrative functions, customer relations, and general store operations required. Other: Prefer experience in recycling and salvage material sales. Possess knowledge of distribution systems. One (1) year safety- oriented background a plus. Administrative functions, customer relations, cash register operations,