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ManpowerGroup Print Support Specialist II in Denver, Colorado

Responsible for fleets of business document output devices (printers, copiers and fax machines) at an IMS customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs. Manages inventory and device service, assists site team members in developing, implementing and managing ongoing site operations. Must understand and utilize TRAC, FMAudit, Oracle and various PS tools.

  • Acts as a supporting interface to outside contractors for management of performance issues.

  • Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time.

  • Helps coordinate machine moves, machine removals and new machine installations.

  • Helps track machine lease expiration and/or projected end of service life dates, as required.

  • Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required.

  • Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends.

  • Performs other duties as assigned.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.