Pearl Interactive Network is sourcing a Project Control Officer.

The Project Control Officer (PCO) oversees project control functions on our Government contracts. The PCO will manage planning, scheduling, budgeting, and performance measurement to ensure successful program delivery within the constraints of government contracts. This role ensures projects are completed on time, within scope, and within budget, while adhering to compliance, quality standards, and contractual obligations. The PCO will collaborate closely with program managers, financial analysts, and other stakeholders to monitor program progress and implement control measures.

Pearl offers a Competitive Compensation and Benefits package to include:

• Medical, Dental, Vision, and Life Insurance

• Paid time off, Paid holidays

• 401K eligibility

• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 8 am - 5 pm EST, Monday - Friday

Technical Equipment, and Remote Office Requirements:

1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.

2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.

3. Private and secure workspace within your home. Away from noise and distractions.

4. Computer equipment, monitor(s), and headset provided.

Essential Duties and Responsibilities:

Project Planning and Scheduling:

• Develop and maintain detailed project schedules, including task assignments, dependencies, and timelines, in accordance with government contract requirements.

• Ensure project plans align with overall project objectives and contractual obligations, with 100% adherence to schedule baselines.

• Monitor and update project schedules to reflect progress and changes, ensuring compliance with government regulations and a minimum of 95% on-time delivery of project milestones.

Budgeting and Cost Control:

• Prepare and maintain project budgets, tracking expenditures, and forecasting costs in alignment with government contract requirements.

• Achieve and maintain project cost performance within +/- 5% of the baseline budget.

• Identify cost variances and implement corrective actions within one reporting period to stay within budget.

Performance Measurement and Reporting:

• Establish program performance metrics and key performance indicators (KPIs) in line with client goals.

• Monitor program performance against established baselines and achieve 95% accuracy in project status reporting.

• Prepare regular program management reviews (PMRs) for management and client stakeholders, ensuring 100% compliance with reporting deadlines.

Risk Management:

• Identify and assess program risks, developing mitigation strategies that reduce potential impacts by at least 50%.

• Monitor and report on risk factors throughout the program lifecycle, achieving proactive risk mitigation for 90% of identified risks.

• Implement contingency plans as necessary to ensure program success, maintaining a maximum 10% deviation from baseline plans due to risk events.

• Minimum 3-5 years of related experience in operations, customer service, including supervisory or equivalent military experience

• Experience in the implementation of call center services organization and other startup operations.

• Excellent interpersonal skills and self-sufficiency

• Demonstrated knowledge/experience in infrastructure management in IT support & business processes.

• Advanced user of MS Outlook, Calendar, Excel (Office 365 – 2016), and SharePoint

• Experience with a wide range of web-based applications and cloud services including document storage.

• Excellent verbal/written communication skills including follow-through

• Solve complex problems and issues

• Strong analytical skills to interpret and forecast financial budgets

• Ability to develop, recommend and implement plans for continuous process improvement

• Flexibility and willingness to perform other duties as assigned.

Quality Assurance:

• Ensure program deliverables meet quality standards and government requirements, achieving a minimum 95% compliance rate in quality audits.

• Coordinate quality audits and implement improvements within one month based on audit findings.

• Support continuous improvement initiatives within the program management process, achieving at least two significant process improvements annually.

Stakeholder Communication:

• Facilitate effective communication among program team members, management, government clients, and other external stakeholders.

• Organize and participate in program meetings, including preparing agendas and minutes, with 100% timely distribution.

• Address stakeholder concerns and ensure alignment with program goals and contractual obligations, maintaining a stakeholder satisfaction rate of 90% or higher.

Support Program Management:

• Assist program managers with day-to-day management tasks specific to government contracts.

• Provide training and support to program team members on program control tools, techniques, and government compliance.

• Contribute to the development and implementation of program management best practices tailored to the GovCon environment, achieving a 15% improvement inefficiency metrics.

Education and/or Work Experience Requirements:

• 10+ years in a project management role within GovCon, with extensive experience managing contracts for Health and Human Services, DoD, and/or Veteran Affairs, or similar agencies.

• Proven track record of operational success within Call Center, Behavioral Health, or IT Support environments.

• Expertise in establishing and managing KPIs and financial metrics, with an emphasis on maintaining profitability and optimizing costs.

• Strong client-facing skills, with the ability to communicate complex operational data effectively to stakeholders at all levels.

• Demonstrated experience managing contracts with budgets exceeding $10 million, achieving a minimum 95% on-budget and on-time delivery rate.

• Experience leading teams in a fast-paced, high-compliance environment.

• PMP, PRINCE2, or other project management certification preferred.

Competencies:

• Ability to drive long-term operational strategy while overseeing day-to-day operational performance.

• Demonstrated experience in financial analysis, budgeting, and managing costs by contract.

• Excellent communication and interpersonal skills, with the ability to lead program meetings and stakeholder briefings effectively.

• Ability to work under pressure and meet tight deadlines, evidenced by successful management of multiple high-stakes contracts simultaneously.

• Attention to detail and organizational skills, demonstrated by a minimum 95% accuracy in program documentation and reporting.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation and Skills Assessments Required

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.