Description

We are seeking Senior Manager to join our Central RME team, a key leadership role that impacts global markets with an immediate focus on AMZL North America. The successful candidate will possess proven project management experience and consistently demonstrate the ability to influence leaders outside of their organization. This role requires engagement with nearly all operational teams, including Operations, Field RME, Global Reliability, and Global Engineering. As a senior leader, you must balance short-term solutions with long-term strategies, bringing organization to a complex and aggressive business plan through prioritization and the deliberate growth of your team.

Your long-term vision to enhance customer satisfaction while reducing costs will be integral to the Central team strategy. This position demands a customer-focused professional with a strong business presence, high energy, and the mental stamina to execute a 3+ year business plan. You will be responsible for fostering a culture of continuous improvement and driving operational efficiency through innovative solutions and best practices. If you are a dynamic and results-driven leader with a passion for project management and customer satisfaction, we invite you to join our team and make a significant impact on our global operations.

Key job responsibilities

• Regularly engage senior leaders and provide updates on the progress of key project milestones

• Develop and implement a comprehensive strategy for team development and growth

• Define and execute organizational strategies to meet evolving customer needs

• Identify and implement long term corrective actions to address delivery gaps

• Cultivate and expand key partnerships essential for project success

• Create and manage organizational roadmaps for process development and implementation

A day in the life

As a Senior Manager, your day will revolve around five main areas: project deployment, process development and implementation, team development, stakeholder and customer relationships, and strategy. You will ensure that project deployment milestones are met, bridges between teams are established, and any escalations are communicated and actioned promptly. Your role will also involve leveraging process development and implementation to standardize operations and enhance team efficiency. Team development will be a critical focus, aiming to elevate the organizational bar and transition the team from a reactive to a proactive and strategic approach. You will collaborate with multiple stakeholders, building strong relationships essential for swift and effective project execution. Additionally, you will be responsible for crafting a forward-looking strategy with a clear roadmap to raising the quality bar, ensuring long-term goals are aligned with business objectives.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The ELM team oversees the transfer of assets (MHE, Base Build, Emerging Tech) to the RME teams, working closely with Project Delivery Teams (e.g., GES, TES, MSP, AR) across Customer Fulfillment (CF), Amazon Transportation Systems (ATS), Amazon Logistics (AMZL), and Amazon Grocery Logistics (AGL). Supporting regions including North America, Europe, Latin America, the Middle East and Africa, Australia, and engaging for standardization with India/Japan, ELM's mission is to deliver a seamless, efficient building experience from the RME perspective, starting from project launch. This involves key objectives like minimizing downtime, increasing equipment availability, and ensuring RME technician readiness. The team also aims to achieve perfect maintenance accessibility, make initial spare parts available at the right cost, and coordinate external maintenance services, focusing on aligning people, processes, and resources to create a "perfect" building experience from the RME standpoint.

This position is "Field by Design" and can be located at any Amazon site in the United States. In office attendance (3 days) is required when not traveling.”

Basic Qualifications

• Bachelors Degree

• 8+ years experience in process, project or program management

• 5+ years experience leading and growing teams dispersed teams, including annual reviews, coaching and mentoring

• Experience in driving significant change management initiatives

• Experience developing and managing KPI’s

• Experience building relationships and influencing senior level leaders.

• Ability to travel 50% annually both domestic and internationally for site visits

Preferred Qualifications

• Experience in developing long term strategies

• Masters degree in Business or Communications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $141,400/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.