Direct Wire & Cable is seeking a Customer Service Representative to join our team. As a part of our growing, strategic, and innovative team, you will be responsible for providing exceptional customer service to our clients, supporting the sales process, and meeting the business needs of Direct Wire.

Responsibilities:

• Respond to customer inquiries via telephone, mail, fax, and email.
• Enter orders, verify shipping costs, ensure order accuracy, and clear orders for production. Scan original order documentation. Archive change order and cancellation requests.
• Handle administrative tasks associated with orders through product shipment. Request part numbers, maintain client packages, add contracts for shipments, and coordinate with production staff and shipping to ensure order completion.
• Answer sales phone queues, close sales inquiries, and redirect other inquiries to the appropriate person or department.
• Provide general customer service, product information, and order and delivery status to wholesale accounts and end-users.
• Support and interact with other members of the sales team to guarantee accurate and efficient order processing for wholesale accounts and end-users.

Requirements:

• High school diploma or GED.
• Possess strong organization and time management skills in order to work on multiple priorities.
• Proficient computer and word processing skills including MS Office applications, customer relationship data management systems, and automated phone systems.
• Ability to work independently, as well as on a team and be a self-starter.
• Enjoy being part of a team and working in a cooperative environment.

As a valued member of our team, you will enjoy a comprehensive benefits package that includes medical, dental and vision insurance from day one, as well as disability and life insurance. You will also benefit from our 401K plan with matching contributions, flexible paid time off, paid holidays and floating holidays, and an annual work boot allowance for manufacturing roles. Plus, you will have the opportunity to participate in our wellness program that encourages healthy living and rewards you for your efforts. Our worksites are smoke-free.

We are proud of our values and vision, and we work hard every day to live up to them. We also care deeply about our employees, and provide them with a safe, rewarding, and fun work environment. We believe that happy employees make happy customers and invite you to apply to join our great team!

Direct Wire's core values are the foundation of our company and shape its past, present, and future. These guiding principles and beliefs are essential to our success and define who we are, how we act, and what is important to us.

Be a Great Person: Practice the highest integrity, care for and respect all, and always do the right thing.

Serve Your Customers Well: Do whatever it takes for customer success, be driven for mutual success, and be willing to sacrifice for the greater good.

Do Great Work: Seek continuous improvement, take the initiative and be proactive with solutions, be eager to share your ideas, and practice fanatical attention to detail.

Be a Great Teammate: Be positive, enthusiastic, and energetic, be fun to work with and for, be a good listener, and be eager to serve others well.