This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11995410

D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ourselves in delivering great service to our clients and customers.

Are you goal-oriented, have a positive attitude, looking to achieve excellence, and like working in a fast-paced environment? Our base pay is between \$17.00 and \$23.00 per hour, along with a benefits package that includes a 401(k) plan, BC/BS medical, dental, vision, CASUAL DRESS CODE and more! We have an uncapped bonus structure which rewards Debt Collectors for generating revenue.

Position Overview:

We are seeking a highly motivated and results-driven individual to join our team as a Debt Collector. As a Debt Collector, you will be responsible for contacting and negotiating with individuals or businesses who owe outstanding debts to our organization. Your primary objective will be to recover overdue payments and ensure the timely collection of outstanding debts. This position requires excellent communication, negotiation, and persuasion skills, as well as a firm understanding of relevant laws and regulations governing debt collection.

Location: This role is 100% On Site.

Schedule: No evenings or weekends.

Responsibilities:\ 1. Identify and locate debtors by utilizing various available tools and resources.\ 2. Initiate contact with debtors through phone calls, emails, letters, or in-person visits to discuss outstanding debts.\ 3. Conduct thorough investigations to verify debtors\' information, including current contact details, employment status, and financial capabilities.\ 4. Explain the nature of the debt owed and provide clear instructions on the necessary actions to resolve the outstanding balance.\ 5. Negotiate payment arrangements or settlement options with debtors, based on financial analysis and evaluation of their ability to repay.\ 6. Maintain accurate and up-to-date records of all interactions, conversations, and payment agreements with debtors.\ 7. Escalate difficult or uncooperative debtors to the appropriate legal channels or external agencies, following internal protocols and guidelines.\ 8. Handle inquiries or disputes from debtors and provide clear and informative responses to address their concerns or questions.\ 9. Collaborate with internal teams, such as credit analysts and legal advisors, when necessary to ensure efficient debt recovery processes.\ 10. Stay informed about relevant laws, regulations, and industry practices related to debt collection to ensure compliance and avoid legal issues.\ 11. Meet individual and team targets and objectives, as established by management, regarding collection rates and overdue payment recovery.

Qualifications:\ 1. Basic Computer Skills and the ability to navigate the internet\ 2. Proven experience as a Debt Collector at a third party, credit collector.\ 3. Strong knowledge of debt collection laws, practices, and regulations.\ 4. Excellent oral and written communication skills, with the ability to develop rapport and influence debtors during negotiations.\ 5. Outstanding negotiation, problem-solving, and decision-making abilities.\ 6. Effective time management and organizational skills with the ability to handle a large volume of accounts simultaneously.\ 7. Proficient in using debt collection software or customer relationship management (CRM) tools.\ 8. Ability to remain calm and professional when dealing with challenging or irate debtors.\ 9. Strong attention to detail and accuracy, ensuring that all records and documentation are complete and error-free.\ 10. Results-oriented mindset with a strong determination to achieve collection targets and resolve outstanding debts.

D & A Services is an Equal pportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.

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