The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM. In this internship, you will support departmental needs with routine work items via the Service Ops Support (SOS) ticketing system. You will also be providing project support as needed. They will assist with documentation of changing processes as we work through the Genesys migration. You will also be involved in Testing of functionality and helping to prepare materials as needed. Responsibilities: Tracking and following up on routine tickets. Create documents and presentation materials for leadership as needed to support onboarding of new agents and support staff. Work with team members and support teams to assist in troubleshooting issues and documenting the situation and resolution. Must be able to work without direct supervision asking for clarification when needed. Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions. Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization. Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research. Analyze business goals, objectives, and needs within the organization. Participate in networking events with BCBSM leaders and other interns. Engage in volunteer activities/community outreach to build knowledge of our communities and customers. Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.). Qualifications Current undergraduate or graduate student with a 3.0 GPA or higher required. Interns must be enrolled in a four-year college/university or a Master's/PhD program for the duration of the internship. Effective verbal, written communication and interpersonal skills. Strong analytical skills with the ability to work independently and as a member of a team. Excellent organizational skills to deal with multiple projects and priorities. Responsible for maintaining confidential information to the highest degree. Proficient in Microsoft Office suites, including Excel, PowerPoint, Word, and Visio Ability to develop and maintain effective working relationships. Ability to document and track issues to resolution and summarize information. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.