Description:

The Executive Liaison team will be responsible for any escalated customer concerns beyond what the tier 1 & 2 contact center can handle. This team will handle 1 of the Big 3's most at risk customers, post-vehicle sale. They will evaluate cases by determining what is most urgent and figure out the most appropriate method of follow up to resolve the case. This will include email, text or phone calls to customers depending on the situation. This team is also responsible for buyback prevention for the company, and mitigating customer concerns to alleviate liability on the dealerships.

THIS POSITION REQUIRES PEOPLE TO BE ONSITE IN WARREN, MI

Schedule: 1st Shift

Pay Rate: 22-26$/HR

Company: 1 of the Big 3.

Preferred

College degree (B.A./B.S.). Educational requirement may be substituted with equivalent industry-related business experience.

Experience providing customer service via multiple contact channels (phone, live chat, face-to-face, written correspondence, etc.).

Experience in customer service, retail and/or sales preferred.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.