The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM. * Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions. * Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization. * Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research. * Analyze business goals, objectives, and needs within the organization. * Participate in networking events with BCBSM leaders and other interns. * Engage in volunteer activities/community outreach to build knowledge of our communities and customers. * Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.). QUALIFICATIONS * Current undergraduate or graduate student with a 3.0 GPA or higher required. * Interns must be enrolled in a college/university or a Master's/PhD program for the duration of the internship. * Effective verbal, written communication and interpersonal skills. * Strong analytical skills with the ability to work independently and as a member of a team. * Excellent organizational skills to deal with multiple projects and priorities. * Responsible for maintaining confidential information to the highest degree. * Proficient in Microsoft Office suites and applicable BCBSM systems. * Ability to develop and maintain effective working relationships. Department Information The successful candidate will work with team members from the Integration & Performance team along with other project team members working on the Group CRM system to support all release implementations activities. The activities would include, but not limited the following activities: * User Story Creation * Configuration * Testing script creation * Testing * Business readiness * Change management * Dashboard reporting * Documentation * Analysis of business processes old to new based on project automation * Research project issues * Maintain action item list * Supporting team members in various tasks * Misc. project activities Departmental Preferences * Preferred field of study: IT or Business. * Proven skills in Microsoft Office applications (Word, Excel, PowerPoint, and SharePoint). * Experience with Salesforce platform and/or CRM is a plus. * Ability to think creatively and strategically