This non-exempt position will be day hours from 8-4:30 and require in person work at the Henry Ford corporate office at One Ford Place, with the opportunity to work some days from home once trained. As a member of the Safety & Reliability team, this person will support the patient interpreter services program, compliance monitoring, scheduling, equipment ordering, invoicing and purchase order spend tracking.

GENERAL SUMMARY:

Under the general supervision of their manager, responsible for day-to-day department operations. Provides services necessary to enhance customer relations by responding to guest’s needs during initial contacts. Coordinates department office staff. Oversees orientation of new associates. Serves as a resource to other clerical staff, problem solver, and staffing coordinator.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Regularly directs work activities of the clerical staff such as assigning and checking work, training, explaining and ensuring adherence to departmental policies, procedures, and practices. Interviews and assists in selecting clerical personnel and participates in the evaluation of employee performance.

• Maintains and updates a variety of department records, databases or systems ensuring accurate and up to date information is being processed and recorded in consistence with established policies, procedures and guidelines. Maintains confidential information such as personnel records and patient information. Completes and submits reports to internal & external agencies.

• Performs general financial duties and monitors purchasing activities following specific guidelines and procedures. Insures equipment maintenance is performed on schedule.

• Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Corporate Compliance Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

  SPECIALIZED JOB DUTIES:

• Maintains communications with customers and assists in resolving problems.

• Demonstrate a thorough understanding of department charges, charge order set(s), department CDM management, and charge capture processes (including crediting charges).

• Have the ability to execute charge capture processes including charge reconciliation, monitoring and reconciling gross charges daily and monthly, identify and investigate variances, and ensure resolution of issues.

• Must be proficient on the applicable software systems(s).

• Obtain, review, and correct errors per error report(s) or upon request.

  EDUCATION/EXPERIENCE REQUIRED:

• High school graduate or G.E.D. equivalent is required.

• Associates Degree in Business, Medical Assisting or Healthcare Management preferred.

• Four (4) years of previous experience in hospital/healthcare office.

• Knowledge of medical terminology and general office procedures.

• Literacy and experience using Microsoft Office software programs required.

• Previous supervisory or team leader experience preferred.

• Advanced knowledge of office equipment.

  Additional Preferred Qualifications:

• Highly organized, self-motivated and directed.

• Knowledge of invoicing/accounts payable processes.

• Excellent communication and basic math skills.

• Proficiency with creating spreadsheets, formulas, and pivot tables in Excel.

• Experience with an interpreter services program preferred, but not required.

Additional Information

• Organization: Corporate Services

• Department: Safety & Reliability

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.