Program Analyst I - Detroit Housing Services - Precariously Housed Case Manager (ARPA)

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Program Analyst I - Detroit Housing Services - Precariously Housed Case Manager (ARPA)

Salary

$49,004.00 - $65,000.00 Annually

Location

Coleman A Young Municipal Center, MI

Job Type

Certified-Regular Civil Service

Remote Employment

Flexible/Hybrid

Job Number

20240213111211DJ-PH

Department

Housing & Revitalization

Opening Date

12/12/2024

Closing Date

12/16/2024 11:59 PM Eastern

Bargaining Unit

9001-Non Union Hourly Regular Service General

• Description

• Benefits

• Questions

Description

The Program Analyst I – Detroit Housing Services-Precariously Housed Case Manager (ARPA) is an entry-level professional located within the Housing and Revitalization Department’s (HRD) Detroit Housing Services Office that receives significant direction and guidance from Program Analyst II, III and IV. The Detroit Housing Services Office (DHS) looks to address city-wide housing insecurity with preventative, responsive and broadly available measures. The Housing Services Office is structured to meet a broad range of housing needs faced by residents, through an internal continuum of services and as a participant’s housing needs change, so does the type of services available to them within the program.

The Program Analyst I-Detroit Housing Services-Precariously Housed Case Manager (ARPA) will maintain contact with a revolving case load, and/or perform outreach to a set of addresses, stakeholders or housing sites, with indicated goals determined by the interaction type. Additionally, responsibilities include utilizing electronic systems to closely maintain a record of contact, resources and outreach outcomes.

Examples of Duties

• Advocate with stakeholders around permanent housing resources.

• Maintain regular and documented contact with residents and stakeholders around housing related needs.

• Develop and maintain working knowledge of relevant social services systems and agencies to ensure client access to appropriate services.

• Attend and participate in required team meetings and trainings including, but not limited to HIPAA and trauma-informed care.

• Interpret and explain information such as eligibility requirements, program processes and resource details to internal and external stakeholders

• Keep records of assigned cases and prepare required reports.

• Check and compare documents, forms, applications, or other materials for accuracy, completeness, grammar, and format.

• Use computers for various applications, such as database management or word processing.

• Set up, manage, and develop systems for paper or electronic filing systems, record information, update paperwork, or maintain documents, such as attendance records, correspondence or other material.

• Perform special projects and other duties as assigned.

Minimum Qualifications

Education and Experience (required):

• Bachelor’s degree from an accredited college or university, with major course of work in business administration, public administration, public policy, economics, finance, accounting, urban studies, information technology, or a case management, health, social services or social work-related field.

• Minimum one (1) year of professional experience involving the systematic review of financial data or one (1) year of experience in customer service and health, human or social services or related field.

  Equivalent combinations of education and experience may be substituted to meet the education and experience requirements of this position.

  Other Qualifications (required):

• Prior experience assisting individuals with housing needs and resources.

• Valid State of Michigan Driver’s License.

• Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.

Supplemental Information

Key Skills and Abilities:

• Knowledge of basic or commonly used rules, procedures, or operations, which typically require some previous experience or training.

• Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and terminology, for example, to file material and obtain requested data from files.

• Knowledge of principles and processes for providing customer and personal services, which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of grammar, spelling, punctuation, and required formats sufficient to recognize and correct such errors in correspondence and reports.

• Knowledge of extensive body of rules, procedures, or operations applied to clerical assignments and knowledge of the organization and functions of the office in order to perform all of the procedural work of the office. This includes knowledge to carry out and coordinate, in a timely and effective manner, many different procedures, each of which might involve numerous steps.

• Skilled in the use of personal computers, telephone systems, fax machines and other standard office equipment.

• Skilled in the use of Microsoft Office (e.g. Word, Excel, Access, PowerPoint) and other office or financial suite software packages.

• Skilled in adapting policies or procedures to emergency situations and establishing practices or procedures to meet new situations.

• Skilled in communicating effectively in writing as appropriate for the needs of the audience.

• Skilled in talking to others to convey information effectively.

• Skilled in managing one's own time and the time of others.

• Ability to effectively speak, write, read, and understand the English language.

• Ability to follow written and oral directions.

• Ability to process and integrate simple data.

• Ability to establish and maintain effective working relationships with both external and internal contacts.

• Ability to work as part of a team.

Appointment term is based on availability of grant funds.

Evaluation Plan

Interview: 70%

Evaluation of Training, Experience & Personal Qualifications: 30%

Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

Veteran Points: 0 – 15 points

Detroit Residency Credit: 15 points

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

• Medical - Eligible for hospital, surgical, and prescription drug benefits.

• Dental

• Vision

INSURANCE

• Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

• Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

• Sick Leave

• Vacation

• Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;

• At age sixty (60) if you have at least ten (10) years of service, or

• At age sixty-five (65) with eight (8) years of service.

• In the event of disability, other eligibility rules apply);

• An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

Please describe any previous case management, work with low-income residents, housing, data management or other professional experience that you may have.

02

Please describe your highest education completed and any relevant certifications that you may have.

03

Describe your professional experience involving the systematic review, analysis, interpretation, and evaluation of grants, housing development, or other financial data.

Required Question

Agency

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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