Job Information
Ser Metro-Detroit Program Services Manager in Detroit, Michigan
*JOB TITLE: *Program Services Manager
DIVISION: *Adult Services *
*DEPARTMENT: *RBD/CWF
*LOCATION: *9301 Michigan Avenue
*REPORTS TO: *Sr. Assistant Vice President - Adult Services & Regional Director
*FLSA STATUS: *Exempt/Salaried
*CLASSIFICATION: *Full-Time Regular
*APPROVED DATE: *7/3/2023
*JOB SUMMARY: *Responsible for the day-to-day operations of program activities.
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ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assists in managing the day-to-day activities related to assigned programs. Trains and supervises subordinate staff.
- Assists with the evaluation of employee performance and handles employee relations issues.
- Provides technical support and advice in all matters related to customer assessment, eligibility, supportive services, and strategies that address the customer's removal of barriers to employment.
- Assists in the development and implementation of the program goals, systems, policies, and procedures.
- Compiles program statistics and prepares related performance and progress reports for management.
- Assures that the implementation of service plans to meet customer needs are carried out efficiently, effectively, and according to policies and regulations.
- Works with representatives of the Department of Health and Human Services (DHHS), Friend of the Court, Department of Corrections, and/or other agencies to ensure that the needs of the participant are addressed.
- Assists in ensuring the program goals and objectives are met as specified by funding sources and the Corporation. Reports to supervisor on program progress and matters of concern; implements corrective plans of action as determined necessary.
- Meets with staff on a regular basis to discuss program participant progress, concerns or other related issues.
- Identifies problem areas and service gaps and makes recommendations to management on policy and procedure changes.
- Uses personal computer to retrieve customer MIS activity reports. Develops reporting mechanisms to ensure that performance is accurately represented.
- Audits participant records and files to ensure compliance with corporate standards and funding source requirements.
- Contributes to the team effort by performing other duties as assigned.
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*SUPERVISORY RESPONSIBILITIES: *YES
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JOB QUALIFICATIONS:
- Bachelor's degree in business administration, employment, training or human services.
- Minimum of four years of management experience in employment, training or human services.
- Knowledge of federal, state and local regulations affecting program operations.
- Bilingual language skills in English/Spanish preferred.
- Supervisory skills necessary to effectively manage the daily operations and administration of assigned program.
- Interpersonal skills necessary to effectively communicate with all levels of staff, program participants, funding partners and community agencies.
- Attends public/community events as necessary to promote initiatives.
- Valid Michigan driver's license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office.
- Mental ability to handle pressures related to meeting deadlines, problem solving, coordinating multiple initiatives and fulfilling contract requirements.
- Evening and/or weekend work hours may be occasionally required.
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*PHYSICAL REQUIREMENTS: *This is partially active role and the employee must occasionall