Rapid Shelter Exit Navigation Case Manager (TASS)

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Rapid Shelter Exit Navigation Case Manager (TASS)

Salary

$49,982.40 - $99,985.60 Annually

Location

CAYMC, MI

Job Type

Temporary Special Service Staff

Job Number

202401HRD929102MH

Department

Housing & Revitalization

Opening Date

09/10/2024

Bargaining Unit

9000-Non Union Salary Regular Service General

• Description

• Benefits

• Questions

Description

The Shelter Navigation Case Manager is an entry-level professional within the Housing and Revitalization Department’s (HRD) Detroit Housing Services Office that receives significant direction and guidance from Program Analyst III and IV. The Detroit Housing Services Office looks to address city-wide housing insecurity with preventative, responsive and broadly available measures. The Housing Services Office is structured to meet a broad range of housing needs faced by residents, through an internal continuum of services – as a participant’s housing needs change, so does the type of services available to them within the program.

The Shelter Navigation Case Manager primarily serves to use an internal database of available housing options to successfully facilitate relocation for those that accept relocation case management services. The Shelter Navigation Case Manager will maintain a caseload of up 50 or more households, with the expectation to utilize a complete Housing File to identify and secure permanent housing within 90 days. The Shelter Navigation Case Manager will work with residents and household who reside in Shelter. Relocation assistance in the form of application support, security deposit, rent forward, moving, storage and/or basic furniture costs are eligible expenses which may be provided by the Office. Weekly contact with households within the caseload is required. Duties include closely maintaining a record of contact and resources provided to households, both financial and otherwise.

Examples of Duties

MAJOR DUTIES AND RESPONSIBILITIES

• Manage a caseload of 50+ households.

• Identify eligible housing options and complete applications and housing packets on behalf of residents and households.

• Advocate with landlords and voucher agencies to secure permanent housing.

• Identify and address other household barriers to permanent housing.

• Maintain regular and documented contact with residents facing housing displacement, describing case management progress to program management on a weekly basis.

• Create a housing case management plan based on the results of a household needs assessment and maintain that plan by executing key objectives with and for the resident over the course of a 90+ day case management period.

• Plan outreach and/or documentation collection in-person at Shelter locations.

• Develop and maintain working knowledge of relevant social services systems and agencies to ensure client access to appropriate services.

• Arrange face-to-face communication with client as needed.

• Attend and participate in required team meetings and trainings including, but not limited to HIPAA, trauma-informed care, and other direct services trainings as organized by the Office.

• Maintain and enter data into HMIS and/or other case management systems.

• Communicate with emergency shelter staff to ensure services are streamlined and coordinated, and to prevent duplication of services.

• Performs special projects and other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Prior experience assisting individuals with housing placement.

• Ability to work with people in crisis and conflict, including those facing or experiencing homelessness, financial challenges, mental illness and/or chemical dependency.

• Ability to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.

• Ability to communicate clearly and professionally verbally and in writing.

• Demonstrated ability to work effectively and productively with others (including supervisors, colleagues, volunteers, clients and vendors).

• Regular and reliable attendance.

• Ability to maintain the confidentiality of clients as well as client information and records.

• Demonstrated ability to work effectively under stressful conditions.

• Understand and maintain professional ethics and boundaries.

• Ability to adapt to change.

• Proven ability to work in collaborative team environment.

• Strong creative and independent thinking skills that will lead to individualized action plans.

• Good working relationships with internal and external customers.

• Proficient in Microsoft Word and Excel and other case management systems.

• Working knowledge of organizational development issues.

Skill in:

• Utilizing case management software.

• Tracking data and maintaining individual case management metrics.

• Presenting precise information (orally, written, and/or using PowerPoint or Word) to a variety of audiences.

• Use of Smartsheet.

• Use of Microsoft Office (i.e. Word, Excel, Access, PowerPoint, and / or other office suite software packages).

• Use of Excel (e.g. Pivot Tables, Vlookup, Hlookup, charts, tables, and / or other related software packages) functionality

• Communicating in writing clearly and effectively, demonstrate this skill by rendering technical details and reports in a form readily understandable to management and the public.

• Understanding written sentences and paragraphs in work related documents.

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Talking to others to convey information effectively.

• Establishing and maintaining good working relationship with other City employees and the public.

Ability to

• Collect, quickly interpret, and analyze information from a variety of sources, apply criteria, draw conclusions and develop case management plans.

• Utilize a variety of fact-finding techniques (e.g. interview, case analysis, observation) to elicit appropriate to solve for housing displacements.

• Read, interpret, and effectively analyze individual situation reports.

• Choose the right intermediary methods or tactics to solve a problem.

• Communicate information and ideas clearly and effectively both orally and in writing so they can be understood.

• Read and understand information and ideas presented in writing.

• Add, subtract, multiply, or divide quickly and correctly.

• Apply general rules to specific problems to produce answers that make sense.

• Work tactfully and effectively with employees, supervisors and managers, grantors, sub-recipients, and with elected and appointed officials and senior staff in assigned Departments and Agencies.

• Take initiative to acquire additional knowledge and education to remain current in field.

• Work as part of a team.

Minimum Qualifications

• Bachelor’s degree in city planning, environmental studies, sustainability, public policy, or related field; or minimum of four+ years of lived experience in advancing community-based environmental projects.

• Strong project management skills, with the ability to coordinate complex initiatives and ensure timely delivery of outcomes.

• Exceptional interpersonal skills, demonstrated through the ability to build effective relationships with individuals from diverse backgrounds.

• Experience working with Detroit residents and community groups.

• Excellent oral and written communication skills, with experience in group facilitation, problem-solving, and conflict resolution.

• Experience managing interagency collaborations and navigating bureaucratic processes.

• Self-starter, with a strong work ethic, who is flexible and open to change and able to work in a group or independently.

Supplemental Information

Evaluation Plan

• Interview: 70%

• Evaluation of Training, Experience & Personal Qualifications: 30%

• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 – 15 points

• Detroit Residency Credit: 15 point

Medical Plan Offering for Administrative Special Services Employees

The City of Detroit is pleased to continue to provide a medical plan option to our Administrative Special Services Employees for the 2020 plan year. This plan is provided by Blue Care Network of Michigan and utilizes their PCP Focus Network. This plan provides you with the opportunity to receive an enhanced level of benefits and pay less out of your paycheck for your medical plan. There are two important requirements that you should consider and understand if you should decide to enroll in this plan. You will have to choose a primary care physician that serves within the PCP Focus network. This primary care physician coordinates your care. The network includes over 22,000 Primary Care Physicians. There are also Wellness Requirements that you (the subscriber) must meet in order to remain in the enhanced level of benefit.

Administrative Special Services Staff (Exempt) are eligible for the following benefits:

• CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) day per month, not to exceed (12) days per year.

• VACATION – Granted (1) day per pay period, not to exceed 20 days per fiscal year

• PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday

• MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.

• WORKERS COMPENSATION – Covered by applicable laws.

• UNEMPLOYMENT COMPENSATION - Covered by applicable laws.

• HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium, no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.

• This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.

Administrative Special Services Staff (Non-Exempt) are eligible for the following benefits:

• CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) Day per month, not to exceed (12) days per year.

• VACATION – Granted on the following basis:

Terms of Service Vacation leave Earned

Less than 6 months None

After 6 months & (1000 work hours)5 days

After 1 year An additional 5 days

2-5 years 10 days

6-7 years 11 days

8-9 years 12 days

10-12 years 13 days

15- years15- years

• PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday

• OVERTIME - Granted on same basis as regular employees.

• MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.

• WORKERS COMPENSATION – Covered by applicable laws.

• UNEMPLOYMENT COMPENSATION - Covered by applicable laws.

• HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium; no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.

• This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.

  01

  Please describe your case management experience working with precariously housed or homeless populations.

  02

  Please describe any experience you have with housing placement.

  Required Question

Agency

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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