The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As a Systems Analyst, you'll play a key role in shaping our technology strategy by ensuring our systems are aligned with business needs and running smoothly. You’ll work closely with business teams to translate their processes into efficient system workflows, supporting the overall execution of our tech stack. Your work will also involve guiding system updates and improvements, keeping our technology agile and effective.

About You

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent work experience.

• 2+ years of experience as a Systems Analyst, Business Analyst, or in a similarrole involving system configuration, analysis, and support.

• Experience with requirements gathering, analysis, and documentation, including defining and managing use cases.

• Basic understanding of project management principles, including planning, implementation, and status reporting.

• Proficiency or a keen interest in AI and MarTech tooling

About the Role

• Collaborate with cross-functional stakeholders to gather and analyze business requirements, translating them into strategic system workflows that drive operational efficiency.

• Define, document, and communicate system requirements and use cases, ensuring alignment across teams and levels within the organization.

• Evaluate and implement solutions by analyzing systems holistically, identifying opportunities for improvement, and managing the end-to-end execution of updates and changes.

• Lead project planning and implementation, including testing, documentation, and hosting functional demos to secure business acceptance and meet defined success criteria.

• Facilitate change management and governance processes by coordinating system updates, configurations, and user acceptance testing while maintaining transparent communication with impacted business areas.

• Monitor system performance, manage maintenance and troubleshooting, and proactively communicate the impact of changes to stakeholders.

• Engage with external vendors to evaluate potential solutions, assess fit against business needs, and support the selection and implementation of new technologies.

• Provide regular updates on the status of tasks and projects, preparing reports on key performance indicators to support informed decision-making.

What You’ll Get

 Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) .

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com .

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.