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Client Care Coordinator (Front Office)

Position Overview: The Client Care Coordinator is an important role at NorthNode and ensures

that clients are appropriately referred to the best fitting therapist. This is a full-time position

requiring 40 hours of work per week Monday-Friday.

About NorthNode: Here at NorthNode Group Counseling, we believe in creating the best

atmosphere for our clients and employees and giving back to our community. Our mission is to

help members of our communities reconnect with the things that are truly important and thrive,

both in their own lives and in their relationships. We strive to make wellness a down to earth

practice. Our vision is to eliminate mental health stigma by creating awareness of appreciation

for, and acceptance of mental health self-care. We are a fun, dynamic, and collaborative team who

values working collaboratively and helping improve the health and wellness of our communities.

Our Values: NorthNode Group Counseling lives by values that guide who we are as a team and

how we present to our communities. We hire staff who bring these values to life.

Creating strong relationships: Building strong, meaningful relationships is a basic need for all

of us. We value building relationships within our community and helping our clients do the same.

Its also a hallmark of our business to promote strong, lasting bonds within our team and to work

collaboratively both in the office and out in the community.

Serving the community: Part of our mission is to contribute to promoting wellness within the

community through community involvement, speaking engagements, and financial contributions.

It is our goal to reach more people and provide psychoeducational services to students, teachers,

administration, and businesses through regular outreach in the community.

Invest in quality: Were committed to providing the best atmosphere for our clients and our

team. Our commitment is seen in our beautiful workspace for our employees and a comforting

space for our clients and in offering the extra touches like coffee + tea stations, fun music, a

collaborative environment for our team, and wrap around services for our clients. We promote

continued education for our clinicians through quarterly trainings in evidence-based practices so

clients can feel safe knowing their therapist is always growing in their skill.

Promoting inclusion: We promote hiring employees of varying backgrounds, beliefs, and

specialties to better serve the diverse and unique experience of our clients. Its also important that

our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice.

Reports to: Toni Jordan, Managing Partner

Duties/Responsibilities:

Manage intake calls (respond to phone and email inquiries, schedule intake appointments

with appropriate therapist, manage the intake forms process, answer practice related

questions).

Add client information into the EHR and send intake forms through IntakeQ.

Perform insurance verification checks and send out weekly claims.

Obtain Insurance Authorizations for Intensive Outpatient Treatment (IOP).

Manage the practice client EHR scheduling calendar.

Manage the EHR Pending Transaction Que (PTQ)

Coordinate with clinicians on filling their schedules.

Provide direction to clinicians and administration teams on best practices for improving

scheduling process.

Provide metrics to Toni Jordan, Managing Partner on intake stats.

Ability to identify areas where we need improvement in client intake process and initiate

the improvement measures.

Stay highly organized.

High attention to detail and ability to prioritize various projects ind ependently.

Passion for working with others (being collaborative) and helping our team members

grow and learn.

Ability to handle and provide straight-forward feedback to the administrative team

members.

Be a problem solver and think ahead to ensure any challenges dont greatly impact

progress or outcomes for clients.

Ability to set goals and develop achievable timelines to hit them.

Other duties as may be assigned.

Schedule SABG Intakes for the Navigator program.

Retrieve and sort mail accordingly each day.

Complete LabCorp Forms when needed and ensure all lab pick ups are scheduled and go

out daily.

Qualifications and Skills:

Align with NorthNode mission, vision, and values.

Knowledge of N