Job Description: A Director of Customer Success, Strategic Global Accounts will lead the development and execution of the overall customer success strategy across a large portfolio of customers. In this role, you will focus on ensuring customer value realization, driving engagement, and enhancing customer satisfaction. While you will play a supportive role in the renewal process, the primary emphasis is on guiding and coaching Customer Success Managers to deliver exceptional customer outcomes. You will collaborate closely with sales directors, global CSM directors, and VPs to support renewals and expansion opportunities, contributing to the achievement of best-in-class gross and net retention targets.

Duties/responsibilities * Build and articulate the vision for the Strategic Customer Success team, empowering and encouraging your teams to drive towards customer engagement and value realization while focusing on our customers' success. * Drive and develop new initiatives and key programs that evolve our Customer Success strategy, emphasizing customer value, adoption, and satisfaction. * Ensure strong alignment between Sales and Customer Success to enhance customer experiences and support retention efforts. * Support the achievement of Net Retention and Gross Retention goals through proactive engagement and value delivery. * Oversee operations on behalf of your segment, including forecasting, recruiting, training, quality assurance, CSM capacity planning, and capturing customer feedback. * Monitor and measure customer health, proactively mitigating risks and addressing customer challenges. * Build strong relationships with our top customers to demonstrate value, foster upsell opportunities, and ultimately support retention.

Minimum qualifications/skills * Extensive experience in customer-facing roles, preferably within the SaaS industry. * Proven ability to manage and lead multiple teams focused on customer success and engagement. * Direct experience in supporting renewal processes and driving customer ARR through strategic initiatives. * Expertise in working with and implementing enterprise customer success and sales processes and methodologies. * Significant experience in fostering relationships with customers to ensure value realization and enhance customer loyalty. * Willingness to travel up to 50%.

Education and experience requirements * Requires a minimum of 12 years of related or equivalent experience; or 8+ years and an advanced degree.

Travel Requirements: While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why you'll love working here: * We're remote- and hybrid-friendly * We're mission driven and guided by our culture pillars * We have a strong commitment to diversity and belonging * We cultivate a culture of trust, autonomy, and collaboration * We're lifelong learners and champion team member growth and advancement * We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more. About us: We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.

Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, tal ented people to help us inspire and empower the tech workforce to achieve their... For full info follow application link.